Hi, both my wireless keyboard and mouse is not working, at first it was the keyboard but when I hit the connect on the receiver the mouse stopped working too. Please help.

Check the bottom of the mouse for a small button which will allow you to put the mouse into a synchronization mode. The receiver will have a similar button. Press both and move the mouse around a little until the receiver stops blinking, indicating that the mouse is now synchronized with the receiver.

hi Karnarc.
How do I troubleshoot my Gateway wireless keyboard and mouse? How do I troubleshoot my wireless keyboard and mouse?
If you are experiencing issues with your wireless keyboard and mouse not working properly, perform the following steps to troubleshoot the wireless keyboard and mouse.

1. Make sure the USB connector from the receiver is properly plugged into a USB port on the computer. Some systems ship with the receiver already preinstalled in the unit itself. Please check your mouse to see if there is a receiver inside of the battery compartment door.
2. Make sure wireless keyboard is not on a metallic surface.
3. Ensure that the receiver is 8-inches from other electrical devices.
4. Try plugging the receiver into a different USB port to ensure that the USB port is working properly.
5. Check the batteries in the keyboard and mouse to make sure they are installed correctly.
6. Test the batteries to ensure that they still have a charge.
7. Verify the On/Off switch on the keyboard and mouse are switched to On.
8. Some receivers, keyboards, and mice may have a connect button. If so, follow the steps below:
   1. Plug the USB receiver into a USB port on your computer.
   2. Press the connect button on top of the receiver and the button will blink.
   3. Press the connect button on the bottom of the keyboard to activate the wireless connection.
   4. Press the connect button on top of the receiver and the button will blink.
   5. Press the connect button on the bottom of the mouse to activate the wireless connection.

Unplug the wireless receiver from the back of the computer. Wait 10 seconds and replug back in. Check connectivity. If nothing then check batteries in mouse, if still nothing try click the Connect button on the wireless receiever and then underneath the keyboard...repaet the process for the mouse. You should get something on the screen stating the channel 1 is for the keyboard and channel 2 is for the mouse. Hope this helps! - Erick :-)

Hi,
First of all make sure there are new batteries in the keyboard and mouse.
Connect the receiver to the USB port and press the connect button on the receiver.
Look under the mouse and the keyboard for the small connect buttons and press them.

To activate the mouse right click. To activate the keyboard hit the space bar.


Regards.

usually these have a tiny "Connect" Button on the bottom of the keyboard, mouse, and a button on the receiver. Have you followed the sync procedure with this ?

Is there another wireless device nearby that may be interfering ?

Is it one receiver for both devices ?

Does the mouse work ?

Have you tried a 2nd set of batteries on your keyboard ??

Hope this helps.

Just found a temporary solution (fixes the immediate problem, but it does return):

Turned the mouse off held down both buttons, turned it on, let go of both buttons. When you let go, it works again.

open the Logitech utility and try to reconnect the keyboard and pair it with the mouse. if it doesnt work uninstall/reinstall the software for your wireless mouse/keyboard.

Plug receiver into different USB port and re-connect...

There is usually a "Connect" button on the devices (Mouse & Keyboard) and on the receiver the unit connected to the computer. Hit the "Connect" button on the receiver then the ones on the Mouse and Keyboard.

Hopefully that works...

If not comment back.

Normal 0 Try disconnecting the Mouse Receiver from the USB port and reinstall the CD software program. When the program asks you to connect the Mouse Receiver to the USB port, do so and it should work.
Hope this helps. Bud