Question about Philips 42PF9631D 42 in. Plasma Television

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Picture in Picture

I have a 42" Philips model 42PF9631D/37. When I try and use the picture in picture feature, a black box appears in the upper left and it says "Source Not Available" in the upper right. I am using HDMI cables in both my Cable Box and Blu-Ray player. How do I set this up to work correctly. I haven't been able to get any assistance from the users manual.

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Does you 9631 have 2 HDMI ports ? And are u trying to use both HDMI ports at once trying to use the pic in pic feature ? The processor might not be able to process both HDMI signals at once. Try using the tuner (a tv channel and a AV connection ) and see if you have the same problem).

Posted on May 06, 2008

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It's likely the upper Y-module but both the upper and lower could be having problems - just nothing noticeable in the lower half of the screen as yet, is my guess..
This is not a job for a layman and you'll need some fairly sophisticated equipment to troubleshoot the boards, not to mention being able to read schematics and understand waveforms. Hence, my best advice would be to take it in to a reputable shop and have it estimated...
If you need some help locating a shop near you try the NESDA locator - http://www.nesda.com/locator/state_search.php
Bill

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Hello, please try this link: http://www.p4c.philips.com/na4/4/42pf9631d_37b/42pf9631d_37b_dfu_aen.pdf Best regards, Arpi

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