Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Workcentre C2424, error code 39,003.40:19398 have been using the unit. Came back after 1 hour and red light was flashing with above error code. Went through a restart, no help, same error code appeared. What seems to be the problem?

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Posted on Jan 02, 2017

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  • 2072 Answers

SOURCE: 39,012.40:15532 red light on. workcentre C2424

Normally you can fix that by, Powering down the machine.
Disconnect all the cables between the scanner and document feeder.
Also down by the power cord there is the cable from the scanner to the processor. That is a very hard cable to get connected correctly and works loose often. Disconnect that molex connector reconnect it and take a flat blade screw driver and tighten it. Then switch the machine on. I suspect that will resolve your issue. If not here is the documentation from the manual, which offers, well not much..
39,012.4x Document Feeder Optical Test Failure Troubleshooting Procedures
Step Questions and Actions Yes No
1 1.
Cycle power to the system to clear.
2. Did the error recur?
Replace the complete scanner.
2 1.
2.
3.
3 1.
Are the lamps on?
2. Run the diagnostic test:
Go to Step 3. Replace the
lamp(s).
4 1. Is the scan head in the home position? Replace Replace the scanner.

Posted on Apr 30, 2008

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SOURCE: Xerox Workcentre C2424 Error Code

That code it related to the document feeder or scanner.
What I would try is turn off the machine, then disconnect all the connectors from the scanner and document feeder, and espicialy the molex connector next to the power cord near the on off switch, that cable tends to work loose and is odd to tighten as it. Make sure you tighten that one well.
If it is scanner or document feeder related, there are almost no parts spared for those, the assemblies need to be replaced.
There is better then a 50 % chance the cables will fix the problem.

Posted on Jul 16, 2008

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SOURCE: workcentre c2424 is showing system error 39,003.40:117010

That is a document feed or scanner fault. Often times it is simply that molex connector working loose. It is the connector mounted vertically next to the main power cord on the right rear side of the machine. That bottom screw can be dificult to tighten. What I would try first is to shut the machine off, unscrew and disconnect that conntecot totally then firmly slide it in and get both the top and bottom screwss tight. Like I said, the bottom thumb screw can be hard to tighten even with a screw driver because it is a pretty soft rubber the tighteners are made out of.
If that doesnt work. go to the back and disconnect the document feed to scanner cables and reconnect. Other than that, you pretty much have to replace the feeder/scaner assembly since very very few parts are spared for that .

Posted on Oct 23, 2008

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SOURCE: xerox workcentre C2424 printer

That means your print head is not tilting back and forth properly. Or moving side to side.
The 2 most likely causes are this. 1. If you remove the side covers, behind the left cover, ( left looking from the front of the machine) about half way back, near the bottom of the machine you will see a stainless steel block, about 1 inch square. Check that for the presence of ink that has leaked into it. normally its yellow. You will have to remove that block and clean it and the shaft that runs through it thoroughly.
2. The print head wiper, That is located between the print head and the drum. You would have to remove the scanner and the ink loader to access that area. But if a machine is not turned off correctly, unplugged or you had a power failure, it may be stuck to the print head. Which you would just have to take care and dislodge it from the print head then run a couple of cleaning cycles, or power on and off a couple of times.
3. You could have a bad wipre blade clutch but thats less likely. If there is alot of ink in the block, clean all around that area, and then, be 100 percent certain the machine is LEVEL. To check. put a level on the platen glass. check for level front to back and side to side, If it isnt level, shim it until it is level. And dont move, I mean relocate the machine when its hot.

Posted on Oct 31, 2008

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SOURCE: workcentre c2424 System error 07,007.40:452

That has to do with the process drive motor assembly. The gears may have jumped, It is located on the right side of the machine toward the front, A motor assembly , with several white gears. There are 2 holes you have to use paper clips to align the gears and an arrow on the bottom to align.
The maintenance kit plate may be binding also. That is what the maintenance lit sits on and pivots up and down. Black plastic.

Posted on Mar 02, 2009

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Here is the easy solution to fix the issue :

Click on the link and follow instructions to fix the issue.

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

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the error code is "printhead stuck in the tilted position or not tilting properly over the CAM, due to problems with the process motor gearbox" the 6375 is your print count, are you under warranty still by xerox?
-Carl, please let me know if this helps.

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That sounds like a problem with what is called the process drive motor. It is the assembly that moves the maintenance kit up and down to clean the drum.
It is located on the front right side of the machine and has a multi gear assembly to it.
It can be mistimed, there are 2 holes and an arrow on the bottom that must be aligned.
For service, to save money. you can contact a service dealer or an ASP in your area that would charge you far less than Xerox. If you don;t know who those service providers are, just let me know what your zip code is and I can look up the nearest ones for you.

May 27, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

2 Answers

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One of two things most likely.
1. The wiper blade is stuck to the print head,or 2, The print head blosk has a lot of spill over ink built up in it.
That code is caused by the inability of the print head to move properly. Either left to right or pivot front to back to get into the print position.
You have to remove the covers to access the stainless steel print block. It is located about 2/3 of the way back on the lower left side of the frame. It is a one inch by one inch square block that may have a lot of buildup of spill over ink in it. If the wiper is stuck you have to remove the ink loader , where you add the ink sticks , to access the area between the print head and drum, It is a pink blade the is between the drum and print head, it wold be stuck to the print head not allowing it to move. Just carefully unstick it from the print head

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Try some cleaning to your Printer.......
also check for any stuck in the printer

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What model printer is this? The C2424 does not have a laser.
Are you 100 percent sure it is a model C2424?
There is no LSU status code for that machine.

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