Question about Facebook Computers & Internet

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Facebook is not recognizing my email address and I forgot my password so I can't get in.

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  • 2 more comments 
  • drisgaard Aug 24, 2010

    I am entering my full email but they are not sending me a code.

  • drisgaard Aug 24, 2010

    Thank you, Lee. I have checked my junk folder and it has been at least two weeks since I have been trying to get the reset code. DR

  • drisgaard Aug 24, 2010

    I filled out the hacker form but again they asked for my password and I forgot it so I put one in. I don't know if they will accept it or not. What a mess. Thanks so much for your help! D

  • drisgaard Aug 24, 2010

    Anymore suggestions? D

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  • Master
  • 4,472 Answers

What do you mean it is not recognizing your email? Are you putting your full e-mail address in there: example@example.com? If that is your correct e-mail it should recognize it and send you the password reset procedures. If you need further assistance let me know.
Thank you,
Lee

Posted on Aug 24, 2010

  • 6 more comments 
  • Lee A.
    Lee A. Aug 24, 2010

    Have you checked your junk folder? Also your suppose to wait 24 hours before requesting it again. Facebook is free and therefore they have horrible customer service. So you most likely will need to wait. Your other option is to create a new account. If you need further assistance please let me know.
    Thank you,
    Lee

  • Lee A.
    Lee A. Aug 24, 2010

    Your only other option is to assume your account has been hacked and get a hole of facebook at this link and fill out the information if you still have access to that e-mail address:
    https://ssl.facebook.com/help/contact.ph...
    Thank you,
    Lee

  • Lee A.
    Lee A. Aug 24, 2010

    If and when you find my information helpful please take a moment to accept/rate it accordingly.
    Thank you,
    Lee

  • drisgaard Aug 24, 2010

    Iforgot my password so it won't go through. Dan

  • Lee A.
    Lee A. Aug 24, 2010

    have you clicked the link in help to report that your not getting the reset e-mail? This is the link:
    http://www.facebook.com/help/contact.php...
    Thank you,
    Lee

  • Lee A.
    Lee A. Aug 24, 2010

    Your very welcome. I hope facebook resolves this for you in a timely manner. Part of the reason I don't like facebook in the least is because of their bad customer support. The guy who created it is a billionaire yet they don't have one ounce of decent support.
    Thanks again and good luck,
    Lee

  • Lee A.
    Lee A. Aug 24, 2010

    Have you got a response back from them regarding it since you filled out the hacked form? Those are your only options. Like I said facebook's customer support is sub par to say the least. So beyond what your doing there isn't much else you can do.
    Thank you,
    Lee

  • drisgaard Aug 24, 2010

    Thanks so much for your help. I have not heard back but hopefully I will. D

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SOURCE: forgot my password and email address

There are clear instructions on how to reset your password on Facebook. If you click on the FORGOT PASSWORD link, you will be able to put in your email address. It will send you an email with instructions on how to reset. If you don't get an email within a few minutes, use your other address.

Posted on Aug 04, 2009

  • 1 Answer

SOURCE: How do you get a telephone number for facebook

Facebook does not offer telephone support. The number for their office is 1 650 543 4800

press line---> someone will answer: 1 650 543 4811

good luck my friend

Posted on Oct 28, 2009

  • 1 Answer

SOURCE: Facebook doesn't recognize my email address

same thing is happening to me as well... it worked perfectly yesterday night and then today it isn't working again! i don't think it could be a hacker because i haven't clicked on any suspicious links or anything. did u fix it yet?

Posted on Dec 31, 2009

aka_jazmat
  • 276 Answers

SOURCE: I CANT LOGIN TO FACEBOOK CAUSE I FORGET MY PASSWORD

You can request a password reset by clicking the Forgot your password. link located near the "Login" button on the log in page. We will then send you an email with a link to reset your password. Please make sure your e-mail is correct.

Posted on Jul 31, 2010

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12_18_2012_6_26_10_am.jpg

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