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Hi - I recenty had a trojan virus that completely shut down my Sony Vaio VGN-FE550G. I took my laptop to Geek Squad to repair and they noted it had to be set back to it's original default settings, which they did and it's working again. But I'm now finding my Function Keys are NOT working in particular the F5 and F6 to adjust the screen brightness. Is this a drive issue and how do I resolve please. Thank you!

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  • Karen Chestnut Sep 22, 2010

    Thank you for your advice ....and the issue finally turned out to be that they had re-installed a CORRUPT operating system on the laptop.

    At first they kept saying it was a hardwareissue most probably a mother board issue but after pushing and pushing and demanding a regional supervisor the issue was then resolved. They figured it out after installing a few other operating systems on it first.

    Lesson learned -- squeky wheel gets the grease!!!



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Takje it back to Geek Squad as they have not fixed it correctly.

Posted on Aug 24, 2010

  • Alun Cox Sep 22, 2010

    Glad your issue is now resolved.



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