Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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I am waiting for my two printheads to arrive. Order # CAA495 -01 and CAA495-02 Barb Izzi 813-503-2341

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  • bizzi4u Aug 23, 2010



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Then you need to contact HP or the vendor you purchased them from.

Posted on Aug 23, 2010

  • Alun Cox Aug 24, 2010

    This site has no contact with HP nor does it sell ANY periferals it is merely a help site.

    Whoever gave you this site for a check on delivery on ANY item HP or otherwise was incorrect.


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I need a new printer head printer 3250

We've determined that the printhead for your printer may be in need of replacement.
We will review your service history to determine if your printhead usage suggests that another course of action is required to solve your problem. To expedite this process, please complete the mandatory fields below. If we determine that a printhead replacement is necessary, the new printhead will arrive within 3 to 8 business days.
NOTE: If a mandatory field is incomplete, shipment of a new printhead will be delayed.

Kodak Service Number
(7-digit number located under the printer access cover) Call Kodak: All-in-One Printer Phone Support Live telephone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight, Eastern Time, 7 days a week. The expected wait time for phone support is 15 minutes.

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1 Answer

Just add me to the growing list.

first of all , if u would ve contacted kodak,they would ve diagnosed the problem and if problem was with the printhead,u would ve got it free of cost from kodak. and kodak recommends its customers to use its printers atleast once a week. and kodak is the best . im using esp-7 for past 1 year and didnot had any issues with printer till now.

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1 Answer

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1 Answer

Message says to install print head and set the ink tank

I'm guessing this MP830 is not brand new so I'm going to get you to reverse the process so we can check what's in there.

1. Remove the cartridges
2. Lift the grey arm on the carriage (the bit that holds the cartridges and printhead)
3. Gently pull the printhead forward and out of the carriage unit

From here on in you need to check that:
a) you have a printhead after all (if you couldn't find a printhead then this explains your problem immediately)
b) the printhead is not soiled on the back where all the electrical contacts are
c) that the carriage unit has all the copper pins in place and none of them are bent, broken off, or otherwise damaged.

If the printhead is missing entirely or simply not responding and there's no problem with the pins in the carriage (#3 above) then the simplest solution is to contact Canon and order a new printhead (ref: QY6-0061). Canon in the USA provide the cheapest printheads and I'm guessing that's where you're based.

Once that arrives, install properly and then you should (hopefully) be good to go... While you're waiting though, I'd recommend putting the orange caps back on the cartridge ink ports to stop them drying out.

Hope that helps.

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