Question about Ruud Central System Air Conditioner

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Who should I contact--Raleigh, NC

I have a Ruud Achiever 10 seer..Warranty 5 years. Contractor states out of warranty. I travel and out of my condo 3 mos. at a time. The last time the a/c was turned on was last summer and my son stated while staying over night that It was not cooling and needed Refrigerant. I forgot all about it. Cam home in April turned on A/c-not cooling. Called contractor- compressor frozen. I called on April 25, He cancelled appt. on April 28 and came on the 30th. I had the electricity turned on April 30, 2005. He says it's out of warranty. What should I do? It's so hard to trust people these days especially when they know you don't know about these things.

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Huummm... i'd pull out the invoices to equipment there's always a 5 year warranty on compressor. sometimes contractors says it's out of warranty to sell you a new unit, (they usually hate repairing.) If your invoice says it's less than 5 years old well technically your under warranty. If contractor doesn't want to honor warranty you should contact any local consumer affairs office and file a claim, sometimes if the equipment is less than 5 and more than 2 you might have to pay a small fee to get the replacement compressor. And you might have to pay some fees, at least installation of it. and the only time it needs refrigerant if's there's a leak. I'd on on that line for now hope to be of assistance today.

Posted on May 05, 2008

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