Question about eBay Auctions

1 Answer

Received items purchased through ebay broken, how do I proceed?

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 748 Answers

Hi
Notify the seller about the broken items. Between you and the seller you'll need to determine if the items were broken by the shipper. If so, the seller will file a claim for the broken items. It's up to the seller whether he refunds you prior to the claim being approved. I usually refund as soon as possible. If the seller is unresponsive and/or he did not purchase shipping insurance then you'll nee to file a claim with eBay's New Buyer Assurance. Good luck

Posted on Aug 23, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Seller not shipping item after payment


If you don't receive an item you paid for, you can receive a refund of the full purchase price plus original shipping on eligible purchases through the eBay resolution process.


Prior to that contact the seller and try to make conversation and solve the issue as these things may occur when selling online. But of coarse, if you cannot work things out you have the option of opening a case by going to the resolution center. Then a few questions will be asked from you and the seller will be contacted. If the seller doesn't make things right, eBay will review the case. If you didn't receive an item you paid for, you'll usually receive a full refund plus original shipping costs.


Source: http://pages.ebay.com/help/buy/item-not-received.html

Dec 21, 2012 | eBay Auctions

1 Answer

Report fradulent seller to ebay-did not get my product


if you paid the item and never received it, you need to file an Item not receive case on eBay. You need to log in to your account then hover your mouse to customer support on the upper right and click resolution center in the drop down. then click i haven't received it yet under I bought an item. although you only have 45 days starting the day you purchase the item to file a case. you can do it as well on PayPal's end if you used PayPal in paying for it. You can contact eBay and report the seller, it's also your discretion to leave negative feedback and low ratings as well.

thanks!

Dec 09, 2011 | Computers & Internet

1 Answer

I brought my son a fisher price rainforest cradle swing a few years back and have mis-placed the legs, is there a way for me to purchase them on their own???


Hi,
If you want to purchase just the leg of that particular item,try to search it on www.ebay.com,Ebay website has a lot of stuffs,and it is a good place to purchase items because it is safe,they have what they called buyer protection,if you ever dont receive the item,or if the item was not as described,I tried to search one for you,try to look at it,Heres the link: http://cgi.ebay.com/FisherPrice-Swing-Rainforest-Cradle-leg-tube-assembly-U-/320702045795?pt=LH_DefaultDomain_0&hash=item4aab54de63#ht_500wt_1156
I hope this could help.
Thanks

May 29, 2011 | Fisher Price Toys

1 Answer

I paid for the items and did not receive them


Leave a negative feedback on the seller. If you purchase the item through Paypal there is a Buyer Protection Program that you can take advantage of on some of the items. It is best to call Paypal so you can see if you qualify.

Nov 17, 2010 | eBay Auctions

1 Answer

I have bought a Silver Cross twin dolls buggy, it was delivered, I was not in. Been to collect from Fedex and they have returned it. I have paid £29.99 for this toy and I can't find anyone to help. ...


HI there!
I just hope that it's not yet past 45 days since you paid for it.If not, you can file the item not receive case on eBay and here's how;

Here's how you can open an item not received case from My eBay:

1. Please sign in to your account and then please click the My eBay tab located on the upper right side of the page.
2. Then please click the Account tab and inside the Account Summary page please click the Resolution Center link on the left side.
3. Inside the Resolution Center Page, please click "I've not received my item" and please click continue.
4. You will need to enter the item number and please follow the next steps.


To open an Item Not Received (INR) claim through the "Contact Us" options:

1. Click the eBay Buyer Protection header or the "Contact Us" link displayed on the home page.
2. If you click "Item Not Received", the following page will review a list of your recently purchased items. Choose the item(s) that you need help with and click Continue.
3. eBay will ask if you've tried contacting the seller yet. If you choose "Yes", you will be prompted to open a claim online or call us.

If it's already past 45 days, you can no longer file a case on eBay but you can file it from IC3, well I guess that won't be much of help.
http://www.ic3.gov/default.aspx
You can also check with the seller if they purchased tracking, if there is and you still haven't received it you need to contact the carrier and it could be lost in transition. If there's an insurance you can file a claim with the carrier.
Here's how you can request for the contact information of the seller:

1. Click the "Advanced Search" link at the top of most eBay pages.
2. Click the "Find Contact Information" link under "Members."
3. Enter the member's user ID (the user id of the seller) and item number.
4. Click the "Search" button.

Then you will get an email with the name and phone number of the seller. You can also use this to report to police if you feel that you need to sue the seller for not completing the binding contract.

Hope this helps! Have a great day!





Oct 08, 2010 | eBay Auctions

1 Answer

I purchased item # 308017602001 I received an invoice from ebay but the purchase does not appear in my won list.I tried contacting the above number via search and the reply that appeared was that the item...


with regard to this, it's either the seller closed his/her account or the seller violated some eBay policy that's why the item was removed. if you already paid this item, i suggest that you need to contact eBay and file for the item not receive dispute so that you can get your moneyback.

here are some links where you can find eBay phone numbers:
http://www.ebayphonenumber.net/
http://inter800.com/cgi-bin/kwd800

or you can chat with a live agent:

https://cschatlb-na.corp.ebay.com/chat.asp?profile=14


happy new year! cheers!

Nov 22, 2009 | eBay Auctions

1 Answer

Haven't received item purchased


I believe that the number you provided is not the tracking number but the ebay item number of the product that you purchased. i checked the number 270473663045 on trackthepack.com and apparently this tracking number doesnt exist. its best to contact the seller or ebay. but i suggest that you need to contact ebay right away so that they can open the item not receive dispute for you.. you will find their number using the link below or you can use the livechat:

http://www.ebayphonenumber.net/

ebay live chat:

https://cschatlb-na.corp.ebay.com/chat.asp?profile=15

hope this helps! please dont forget to rate this... thanks!!

Nov 18, 2009 | eBay Auctions

2 Answers

I want this car on craigslist and the seller wants to go thruogh ebay my banker says NO!!!!!!!!!!!!!!!!!!!!They lost 7,000 doing this so how do i know its not a seem?


They might just wna tot use the paypal feature to make payment. All you want to make sure is that you a documation of the transaction so that you can get the car.

Sep 24, 2009 | eBay Auctions

Not finding what you are looking for?
eBay Auctions Logo

Related Topics:

134 people viewed this question

Ask a Question

Usually answered in minutes!

Top eBay Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18402 Answers

yadayada
yadayada

Level 3 Expert

76649 Answers

Jesse Walters
Jesse Walters

Level 2 Expert

275 Answers

Are you an eBay Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...