Question about Panasonic KX-TDA50 Phone

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I have a Panasonic TDA-50 that insists on playing a chime-like music on hold (MOH). How can I shut off the internal MOH and allow the external MOH to work??thanks

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  • Panasonic Master
  • 2,460 Answers

Wow. If we told you, we'd have to kill you :-)

There's an easy way and a hard way to do it, and both require you to know the Installer password to the sytem. In the Maintenance Console, you need 2.2 BGM and Hold Music, or from the main phone, programs 710-712. 710 is the source for BGM which you change to EXTERNAL, 711 is the source for MOH which becomes BGM 1 (the only port on a 50) and 712 is the source for transfer calls (either ringback or MOH.)

If you don't have the magic password and instructions for getting into the system, you'll need to call your Pana installer for access.

Carl

Posted on Aug 24, 2010

Testimonial: "Thanks Carl, I'll give it a try!"

  • 1 more comment 
  • connie plaissay Aug 06, 2013

    Where is this programming done on the phone or the box

  • connie plaissay Aug 06, 2013

    is there an easy way for this

  • Fernando
    Fernando Jan 08, 2014

    Carl:what a great explanation of this issue , I did follow your instructions and it work .

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1 Answer

How do i add hold music to this phone model ?


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Now here is a question that makes no sense. http://service.us.panasonic.com/OPERMANPDF/KXTG5631.PDF

You either asked in the wrong category, or your 5632 is working on a Panasonic or other brand phone system. The music source in the Pana system is plugged into the cabinet and marked MOH or EXT MUSIC. There will be some software programming if you are hearing the INTERNAL tune or tones.

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HOW DO I CHANGE HOLD RINGING MUSIC?


The music is external to the phone system. In the back room or a closet somewhere, there's a dark blue and black cabinet that has a port that's marked MOH. It will go to some kind of box or computer that supplies the music. It may have a model or phone number on it. You change the music by buying or recording new MP3 files to play.

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Well, it depends. You can have 2 BGM sources on a TDA-100 or higher system. The system in the back room will have 2 MOH jacks and you can select the source from a phone. Since this is also the Music that the callers hear, there may be copywrite issues on playing commercial radio on hold. Most places actually use MOH 1 for a Promotion on hold, and MOH 2 for employee's BGM.

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Is there a way to change the hold music on my panasonic kx-t7633 it's terrible or am i stuck with what i have


You're stuck with what you have unless you find the box that's playing it and change the recording. Your system cabinet (a black and blue TDA cabinet) has a music device plugged into the MOH port. Just change the file.

Apr 13, 2010 | Panasonic KX-T7633 Corded Phone

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I have a Kx-TD1232 pbx and would like to activate the 2nd music on hold feature. any ideas of how to handle that?


This should be an audo response...the one with the big horse laugh :-)

Panasonic TD's have 4 music sources, BUT there is no tenant service. You can play SOURCE 1 to trunks and SOURCE 2 to BGM and external page, but you can't play Source 1 to trunks 1-3 and Source 2 to trunks 4-6. A TD has no tenant service. That was addressed in the TDA system.

System programs 803 and 990 control how the music is played and where. There is external equipment that can split music to different trunk groups. It's expensive so the upgrade from a TD to a TDA might be a better option.

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Dec 14, 2009 | Panasonic KX-T7453 Corded Phone

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We are using panasonic KX-T7633phones wherin we are getting complaints as whenever the rep put the customer on hold it plays an awful music on hold and our IT support says that this is notpossible to...


The TDA cabinet has at least 2 jacks, labelled EPG and MOH. Guess what MOH means :-)

I don't know about cost effective, but you can get an MP3 player or use a spare PC to stream MOH music to your phone system at prices starting as little as $29.

http://www.onholdstore.com/onholdsystems.html lists players that sell for $140-200, and the Software tab gets you Message Studio to make your own MOH productions. It includes free music and voices.

Outside of that, use the keywords MUSIC ON HOLD and you will see tons of prices and alternatives.

Carl

Sep 22, 2009 | Panasonic KX-T7633 Corded Phone

1 Answer

Music when on Hold


It sounds like you're using the internal synthesizer for MOH. There is a different tune, but it isn't very good either. You need to change the setting for MOH to "Tone" or we can provide a much better MOH source that you plug into the system.

Our music does not require any license fees (copyright license stuff). Alternatively, XM Radio has a program for businesses for less than $28 per month.


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

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