Question about Verizon Communications BlackBerry Pearl 8130 Cell Phone - Silver

2 Answers

My Pearl was recently reactivated. I can call out. I can text and receive texts. I receive emails. But if anyone tries to call me, it goes straight to voice mail.

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  • acookmg Aug 23, 2010

    I do not have Call Forwarding in my Options.

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2 Answers

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  • Verizon Comm... Master
  • 12,061 Answers

You must contact your service provider and ask the to turn this feature OFF.
Further you must go into the phone setting and ensure that you do NOT have your Voice Mail settings set to go to voicemail, in any event once it is disabled by the provider this will no longer happen.
Below is your user manual so you can check your settings against the manual.
docs.blackberry.com/en/smartphone_users/.../userguide_bb8130_cdma.pdf
Below is how to perform these tasks and more at the below link.

http://na.blackberry.com/eng/support/blackberry101/tips/blackberry8100.jsp

Posted on Aug 24, 2010

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  • Master
  • 5,158 Answers

Check your call forwarding is not activate
Forward calls
Verify that you have one or more call forwarding numbers.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click a call forwarding number.
6. Press the Menu key.
7. Click Save.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

also scroll to the speaker icon and make sure it's not on off or similar.

robert

Posted on Aug 23, 2010

  • 24 more comments 
  • Roberta Smith
    Roberta Smith Aug 23, 2010

    what model is that phone ? you have listed it as an 8130. be that as it may check that you don't have the profile set to silent or meeting. on my 8100 loud actually mutes it for some reason.

  • acookmg Aug 23, 2010

    I think it is a RIM Pearl. Couple years old. Under the battery is says 8130.

  • Roberta Smith
    Roberta Smith Aug 23, 2010

    fair enough... did you check the speaker profile to see what it was set at ?

  • acookmg Aug 23, 2010

    It's set at Loud.

  • Roberta Smith
    Roberta Smith Aug 23, 2010

    set it to normal and try it

  • acookmg Aug 23, 2010

    no luck. : (

  • Roberta Smith
    Roberta Smith Aug 23, 2010

    brb then going to read the manual.

  • Roberta Smith
    Roberta Smith Aug 23, 2010

    one thing tho... does it make a noise for incoming text messages ?

  • Roberta Smith
    Roberta Smith Aug 23, 2010

    while you are at it depress the mute key once and try it.

  • acookmg Aug 23, 2010

    yes. At least I think it still does.

  • acookmg Aug 23, 2010

    I feel really stupid, but I've never used a mute key on this phone. Where is it?

  • acookmg Aug 23, 2010

    found it and tried it. Didn't help

  • Roberta Smith
    Roberta Smith Aug 23, 2010

    have someone text you or failing that text yourself to test that

  • Roberta Smith
    Roberta Smith Aug 23, 2010


    Stop answering calls when you remove your device from the holster

    1. In the phone, press the Menu key.

    2. Click Options.

    3. Click General Options.

    4. Set the Auto Answer Calls field to Never.

    5. Press the Menu key.

    6. Click Save.

  • acookmg Aug 23, 2010

    Yes, it has a sound.

  • Roberta Smith
    Roberta Smith Aug 23, 2010

    every indication is still call forwarding. did you actually check those settings ?

  • acookmg Aug 23, 2010

    I can't find call forwarding anywhere on my phone. Everywhere I go to troubleshoot, tells me to go there, but I can't find it anywhere.

  • acookmg Aug 23, 2010

    Interesting. I just tried to call my Voice Mail and it just keeps failing.

  • Roberta Smith
    Roberta Smith Aug 23, 2010

    i posted the instructions for you at the beginning of this support. if call forward is not in the menu let me know.

  • acookmg Aug 23, 2010

    It is not.

  • Roberta Smith
    Roberta Smith Aug 23, 2010

    go into your media and select ringtones... change it to something else preferably with a longer running time.

  • acookmg Aug 23, 2010

    Done. Didn't change anything.

  • Roberta Smith
    Roberta Smith Aug 23, 2010

    verify a couple things. that you are using the correct phone number and when you call your phone how many rings before it goes to voice mail. which apparently you need to set up again. i'm beggining to wonder tho if the problem isn't their voice mail system. perhaps call your voice mail from a regular phone to see if you can in fact access it.

  • acookmg Aug 23, 2010

    I am going to run down the road to Verizon again before they close. If I can't get anywhere again, I'll get back with you.

    Thank you so much!! If you find anything in the meantime, please email me.

  • acookmg Aug 23, 2010

    Thank you for all your patience and help today. I spent that last 1 1/2 hours at our local Verizon dealer (not the big corporate one I went to). Yes it is the voice mail system and it is in the phone itself. So, I was able to get a reconditioned phone identical to the one I had for only the cost of a battery. Can't beat that and I still have the phone I love.

    thanks again!!

  • Roberta Smith
    Roberta Smith Aug 24, 2010

    what did they say when you went back to the store ?

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