Question about HP 610 Color Copier

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Paper jam my machine says there is paper jam but I took the paper out and it is still saying that. I have checked thoroughly there is no paper in it. It shows a carriage jam and I cannot get it to come off

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  • glsable Jan 03, 2009

    same problem! If anyone knows where the paper jam sensor is located maybe it can be disconnected?

  • Anonymous Mar 16, 2009

    Keeps saying I have a paper jam and I've checked the entire machine, no paper jammed anywhere. It won't run, keeps saying "clear paper jam".

  • rvm6 Mar 20, 2009

    No physical jam, but still say's Paper Jam. Won't clear.

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  • HP Master
  • 13,433 Answers

Try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Posted on Jun 03, 2009

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