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When I try to reinstall my router I can't get beyond the first step as the disk thinks our computer is not connected to the internet when it is. It convinces my computer that it is no longer connected. But, when I unplug my modem and then plug it back in I have an internet connection. Is there something wrong with Linksys installation disk?

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Step 1: Turn off your computer, router, and disconnect the power to the modem.

Step 2: Connect one cable between the modem and the router's internet port

Step 3: Connect another cable between the router and the computer.

Step 4: Turn on the computer, then the router, then the modem - in that order.

Step 5: Now try running the setup disk.

Explanation: The modem has a security feature that disallows more than one device from connecting to it at one time. Once a specific device is connected, the modem expects that device to be connected at all times. If you unplug your computer from the modem and plug in the router without disconnecting the power to the modem, the connection will be rejected. This probably explains the reason for the error message you were receiving.

Furthermore, you do not need the installation disk in order to install your router. Open your browser and type in the address bar. A username and password screen will appear, the default is usually admin/admin for both, but if that doesn't work just try admin in the password field. When you have successfully logged into the web utility, you will be able to alter the settings at your discretion. For the most part the router will work upon proper cable connections, however you will want to enable security features to prevent attackers from gaining access to your computer.

Posted on May 04, 2008

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Windows vista crashed. changed bios to load xp. worked. old files on hidden drive. problem is cant connect to internet. driver files on hidden drive. Now what? Try to find driver and load it?

your explanation is very confusing. your internet connection must come from a modem either directly or remotely thru router. your mentioning of hidden drive does not make sense. drivers are not part of internet connection. you need to reset the modem and router if you are connecting through it. turn everything off. unplug router and modem. after 15 seconds unplugged, plug only modem in, wait until lights stablize; now plug router power back in, wait for lights to come on;,next turn PC on. Wait until completely booted up. go to control panel click on Network Internet, when opens try to find the local connect to network. if none, then your modem is not receiving signal or IP Address from your internet provider(comcast,centurylink, whoever). check status, if active fine. if active but icon says no internet access then your router is not set correctly. you may have lost its set up and you will have to reset up your router. you should have the step or instructions for doing that. after resetting and network active, restart computer so that is receives fresh settings from router.
if no network is found after restart you may have to reconfigure your internet connect by using the internet connection wizard(control panel).

Sep 27, 2012 | Dell Dimension B110 PC Desktop


How to fix internet issue: Page cannot be displayed.

These steps would help you to fix the wired internet connection problem like desktop connected to modem. However, if you have a laptop and not connected to wireless, then connect a cable directly from the router to the laptop and follow the steps given below:
1.Launch internet explorer. If you see a message, page cannot be displayed, please follow the steps given below:

A.Check if the proxies are enabled or not.Click start, launch Internet explorer,Click Tools, click Internet Options.Click Connections, click LAN settings.Under Proxy server, uncheck both of the check boxes mentioned below:
i)Use a proxy server for your LAN

ii)Bypass proxy server for local addresses.Now, click OK, then click Apply and OK.Close internet explorer and launch it again.

2.If you are still not able to go online, reset internet explorer as under:Click start, lauch Internet explorer,Click Tools, click Internet Options.Click Advanced, click Reset, click Reset again.Now, click Close, apply and OK.

3. If you are still not able to go online, check the IP address.Click Start, click Run and type in "cmd" and hit enter.(In Widow Vista and Window 7, Click Start, and type in the 'Start Search' box, 'cmd', Now, right-click 'cmd' at the top and click 'Run as administrator'.)Now, on the black screen, type in 'ipconfig'. You will see IP address under "Ethernet Adaptor Local Area Connection". (IPV4 in case Window Vista and Window 7).
A. If the IP address is starting with 169.,follow the steps given below, else follow the steps under B.

i. Check if the ethernet cable is connected properly form the modem to the computer.(if you have a router, then from the modem to router and router to computer). Disconnect these cables once, shut down the computer, modem, router. Connect all of these cables back and restart, first modem, then router and at last computer. Check if you are able to go online or not, if not follow the next step.

ii. On the black screen, type in 'ipconfig /release' and hit 'Enter' on the keyboard. Now, type in 'ipconfig /renew' and hit 'Enter'. Now, check the IP address under "Ethernet Adapter Local Area Connection". If IP is again 169.., follow the next step. Else, minimize the black screen and launch internet explorer to check if you rae able to go online.iii. If you are still not able to go online, maximize the black screen and type in ipconfig /flushdns and hit Enter.iv. Now, on the black screen, type in 'ipconfig', if you still see an IP address starting from 169.., uninstall the security like Norton, McAfee etc. Restart your computer and check if you are able to go onine or not.

B. If IP address is starting from 192.. or 10.. or anyone except 169., please follow these steps:

i. On the black screen type in, ping
ii. If it is pinging sucessfully, (you see four lines reply from, reply from..) launch intenet explorer. Otherwise, if you see, "ping request could not find the host.", go to the next step.

iii.Check if the ethernet cable is connected properly form the modem to the computer.(if you have a router, then from the modem to router and router to computer). Disconnect these cables once, shut down the computer, modem, router. Connect all of these cables back and restart, first modem, then router and at last computer. Check if able to go online or not, if not follow the next step.

iv. On the black screen, type in 'ipconfig /release' and hit 'Enter' on the keyboard. Now, type in 'ipconfig /renew' and hit 'Enter'. If you are not online go to the next step.

v.Click start, right click, My Computer, click Manage, click Contiue(if you see any), Click Device Manager on the left-hand side. Now, on the right-hand side, click + sign in front of the Network Adaptor. Under Network Adapter, right click on the adaptor and click Uninstall and click OK. Now, restart the computer. If you are not online go to the next step.

vi.Uninstall the security like Norton, Mcafee etc., restart your computer and check if you are able to go onine or not.

vii.Clean-boot the computer, remove the startup items as under:
As soon as you restart the computer a number of programs load themselves at the startup and you will be able to see them at the bottom right-hand side corner.
In order to stop some of the programs (except security software and programs which you use immediately after starting up your computer) to load itself automatically, please follow these steps.Click Start, Click Run(Window XP) and type msconfig(Window Vista and Window 7-type in the Start Search box which appears at the botton once you click Start),hit Enter, (hit Continue if required)You will see System Configuration Utility. Click Startup at the top right hand side corner.
Now,uncheck the items which you want to stop to load automatically.Now, click Apply and then click OK or Close. Click 'Exit without restart'Now, you have to delete the startup from registry.Click Start, Click Run(Window XP) and type regedit(Window Vista and Window 7-type in the Start Search box which appears at the botton left hand side corner, once you click Start), hit Enter, (hit Continue if required),.
Now, scroll up to the top and click Computer, right-click it and click Export and save it as file name say backup on the desktop.In order to remove startup from the registry go the following locations:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftSharedToolsMSConfigstartupfolderRight click startupfolder and click Delete.
HKEY_LOCAL_MACHINESOFTWAREMicrosoftShared ToolsMSConfigstartupreg
Right click startupreg and click Delete.Restart your computer.

viii.If you are not able go online, restart the computer in the safe mode with networking as under:
As soon as you restart the computer start tapping F8 key and choose, safe mode with networking and hit Enter.Scan the computer with good anti-malware, anti-spyware, antivirus.
If you are not online, go to the next step.

ix.Winsock registry keys might be damaged or corrupted. Please follow these steps to fix them.

1.If you have window xp with service pack 2:Click start, click run, type in cmd. Hit enter. On the black screen, type in "netsh winsock reset".Now, restart the computer.

2. If you have window xp without service pack 2:
In this case, you have to delete the corrupted registry keys, and then reinstall the TCP/IP protocol.Here are the steps:Delete the corrupted registry:Click Start, click Run.Type regedit, and then click OK.In Registry Editor, locate the following keys, right-click each key, and then click Delete: HKEY_LOCAL_MACHINESystemCurrentControlSetServicesWinsockHKEY_LOCAL_MACHINESystemCurrentControlSetServicesWinsock2When you are prompted to confirm the deletion, click Yes.

Install TCP/IP:
Click Start, click Run, type in ncpa.cpl and hit Enter.(In Widow Vista and Window 7,Click Start, and type in the 'Start Search' box).
Right-click the network connection(Local Area Connection), and then click Properties.Click Install.Click Protocol, click Add.Click 'Have Disk'.
Type C:Windowsinf, and then click OK.On the list of available protocols, click Internet Protocol (TCP/IP), click OK.
If Internet Protocol (TCP/IP) does not appear, follow these steps:Click Start, and then click Search.In the Search Companion pane, click More advanced options.Click to select the following three check boxes:Search system folders.
Search hidden files and folders and Search subfolders.In the All or part of the file name box, type nettcpip.inf, and then click Search.In the results pane, right-click Nettcpip.inf, and then click Install.Restart the computer.

3. If you have Window Vista or Window 7:Click Start, and type in the 'Start Search' box, 'cmd', Now, right-click 'cmd' at the top and click 'Run as administrator'.Type "netsh winsock reset" on the black screen then press ENTER.Restart the computer.

If all of these steps do not fix the internet issue, please repair or reinstall your operating system.

on Apr 15, 2010 | Computers & Internet

2 Answers

I have a Dell inspiron 537 sesktop pc and the lan adapter is not recognizing the ethernet lan connection. I reinstalled the drivers etc but it still show " not connected ". Is there anyway to...

To connect to the Internet, certain hardware and services are needed, which are listed below. Without any one of these items, connection to the Internet is not possible.
  • Broadband Internet Service (also known as Internet Service Providers or ISP) - Telephone companies (also known as DSL, which uses a telephone line) and cable TV companies usually offer Internet service.

  • Broadband Modem - Normally, a broadband modem can be rented or purchased from the ISP.

  • Computer with a Network Adapter - This is usually a device located inside the computer.

  • Broadband Router - A router is used to connect all of your computers to the network (but is not needed for a single computer). The router also provides a way to connect to the Internet through the Broadband Modem.

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1 Answer

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Make sure the cat5 cable coming from the modem is going to the computer and bypass the router for now.

If the computer is able to connect to the internet then you know its a configuration issue with the router. If it still can't connect to the internet then you know its an issue with the computer, might be a driver issue with the computer at that point.

Call your Internet service provider and have them tell you the steps on how to configure your router to work with there internet service.

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I would suggest backing up all you sensitive data and doing a complete factory restore withe the Lenevo disks that came with your laptop. Some of them are stored on the hard drive and you just have to press a button. It should say at start up which it is.

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1st you need to download or install all the drivers for your Dell computer. Try to use the drivers/utilities disks first. Once you can get online, go to and look up your model 4700 and download all the missing drivers. Your Linksys Router is not a modem. The Linksys has the modem connected to it for wireless connections.

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1 Answer

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Try running the cd that came with the router again, since you reinstalled windows, the configurations for the router have been lost. If this doesn't help let us know and we'll work on it from there.. good luck!

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1 Answer

My problem is about router configuration. I have 4 computers that i want to connect using a router. When i directly connect the modem to my single computer, i can access to internet but when it connects to...

Can you get into the router setup page? Connect the modem to the WAN port of the router. Then connect one pc (to start do not connect to a switch port beside the WAN port). Get into the setup page (usually, and ensure that your modem is connected (to internet), that you have internet access enabled, and that DHCP is turned on. If all of this is ok, try turning the power off to modem and router; then power on modem, and when it has reset, turn on the router.

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1 Answer

Router not detecting internet

Try restarting router and computer.

Check all cables connected to router.

If that does not fix it , you will need to set up again your router. To set up the router, connect to the router with a cable, and call your Internet service Provider phone support number, they will guide you step by step in restoring your internet connection.

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1 Answer

I having problems connecting a netgear 54 rt usb adp router to virgin broadband.Router is saying there is an internet connection but computer displays cannot display page and no connection.PS3 has picked...

on your computer try to reinstall the device driver for wireless. try to connect the ethernet cable directly to the computer. if you have internet access, then most likely your netgear router needs to be reconfigured. you need to contact your internet service provider or router manufacturer for the reconfiguration of your router. mostly likely the security settings of the router needs to be changed.

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