The solution was the optical block but in Canada the block only carries a 1 year warranty (according to the owners manual) proceeded to call Sony.ca and they took care of the situation. it really does pay to purchase extended warranties(i did not have the x warranty) on new tech and to deal with a quality/customer satisfaction company like Sony of Canada would have no concern about another Sony purchase
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Re: Possible red burn in
Less than 2 years old? GOOD! the optical block on that set has a 2 year warranty. You will need to pay labor to have a tech replace it. But it is almost certainly a bad optical block; I have seen your complaint on other sets of the same model.
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Well this is an LCD projection TV and it sounds like one of the polarizer filter has gotten out of place so you are seeing at the top of your screen the unfiltered image of the LCD panel. Will need to go into a shop to get repaired. Call and get an estimate of repair. Actually shouldn't be too bad of a repair cost. Blessings,
A/V Media Tech Guy
usually strong magnets like those in speakers cause lines on tvs if placed to close to the tv.
so demagnitizing the screen should work .
you may have to take it into a pepair shop to do this.
but if thats not the problem. you moe than likely are seeing a common problem of tv screen burn out. and these new tvs tend to burn out faster than the old ones did.
While looking at your TV, remove the bottom right speaker grill. There you will find a cover held by a couple of screws. Remove the screws and behind the cover you will find the "focus pack" which is a group of 6 adjustment screws. The top screws adjust (in order from left to right) the brightness of Red, Green and Blue.
What you will do preferably at night (or with the room dark) turn the top left adjustment screw (Red) all the way to the left and then gradually turn it to the right until the point you can see the retrace line and then turn it slightly to the left until the retrace line disappears. That's it! You can do this for all three colors - if need be. These do go out of adjustment every now and then. The 3 screws on the bottom are to focus the colors individually to minimize "bloom" on the screen. It's best to be in service mode on your TV when doing this OR open up the cabinet and cover (with something) the other 2 colors while you adjust the focus of the color you're adjusting.
The red line in the crt is the sreen voltage is to high or bad tube.
A simple fix is if you take off the front panel there will be a black box be careful it is high voltage make sure you are a pro.
there will be six controls look for the one marked screen and is for red tube adjust very slightly counter clockwise.until red
line gos away. If that does not fix it its the red tube.