Question about Microsoft Xbox 360 Console

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Problem with disc reader

Okay, this 360 has caused me no end of problems.  First of all, it scratches discs.  Secondly, I've often had problems with getting the disc drive to open up.  A few weeks ago, I just ripped it open, stuck the disc in, and shoved it closed again, and it didn't seem to hurt the motor.
This time, I ripped it open again and shoved it back in.  The motor is working fine, but the disc reader won't recognize that there's a game in the console.  It'll open up automatically, close, then open again, then close again (etc...) and eventually it'll say "Reading," then the disc reader won't start spinning, it'll just give me the option to open the drive again.

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  • kickfliptheC May 04, 2008

    How much will this motor cost me?  Would I be better off dropping this off at an electronics repair store?

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  • 8 Answers

The motor that drives the laser is broke solution get a new drive or motor

Posted on May 04, 2008

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1 Answer

Why wont my xbox 360 elite read discs? i put disc in and it comes up reading and then open tray


My only questions are does the console say the discs are damaged in any way? and is the console standing up right?
If the discs are scratched in any way then that might cause the 360 to not read the disc and sometimes having a console play the disc upright (example of upright 360) for a long time can cause dis function when trying to play discs, so try playing the discs with the console on its side (side example) These are my solutions to the problem but you can try these: Solution 1 Solution 2

Mar 13, 2011 | Microsoft Xbox 360 Elite Console

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Have had three game discs destroyed by a deep scratching all the way around the disc...scratch runs the full 360 degree circumference. happens randomly. what is causing this and how can i fix it?


Could be caused by dirt or dust in the actual disc reader assembly for the 360. you can purchase a DVD cleaner disc for cheap from numerous retailers like best buy and walmart. or online.
Here is one I found for cheap on amazon.com with free shipping: http://www.amazon.com/Memorex-CD-DVD-Player-Laser-Lens-Cleaner/dp/B00008EM7U/ref=sr_1_1?ie=UTF8&qid=1296002431&sr=8-1
If this doesnt work then there may be more serious hardware issues with the dvd drive, you can get it replaced at an authorized repair shop or you can send it in to microsoft.
Hope this helps.

Jan 26, 2011 | Microsoft Xbox 360 Console

2 Answers

My xbox 360 leaves a scratch ring around the discs. What do I do to fix this problem?


well if u tilt ur xbox wihle the disk is spinnig that give it a scratch it happend to me and i used a toothpaste trick but it took 3 days to fix coz it was a deeeppp scratch

Jan 04, 2010 | Microsoft Xbox 360 Console

1 Answer

Disk unreadable but clean disk not scratached


http://www.youtube.com/watch?v=iOmNtrStDgM
Turned on your Xbox 360 console one day and and when you try to play your game you got the message "This disc is unreadable" OR "Unplayable disc".....??
First determine whether it's a fault with the disc or not, by having a look on the disc itself & make sure it's not scratched and there are no flaws even on it, and try other game discs on your Xbox 360 console .
If your disc is scratched or have flaws try putting other discs in your Xbox 360 console just to make sure it's the disc not the actual console causing the error, If other disc are working fine, refer to the scratched discs page on our website to know what are the steps you have to follow to get it sorted out.
If the disc is not scratched and doesn't have any flaws on it, cleaning the disc and trying it once more may solve the issue, if that doesn't work try to check it by putting other discs in your Xbox 360 console, if they all work that would be definitely a fault with the disc itself and in a case like this you have the right to exchange it from the retailer you bought it from as it's not scratched.
In all cases if other game discs are giving you the same error message "This disc is unreadable" OR "Unplayable disc" you need then to contact Xbox 360 customer support to send your console to get repaired or exchanged.

Jan 03, 2010 | Microsoft Xbox Console

2 Answers

Halo ring on disk.


Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating “Disc Read Error” or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that Xbox owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.


Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but professional disc repair services is usually required to repair any scratches or laser burn on discs.

For further help on Xbox & Xbox 360 disc repairs, visit:

www.discREPAIR.ie

Check the “More Info” & “FAQ” Sections for further details on disc repairs and related matters or to get scratched discs repaired back to "As Good As New Condition".

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair.
You should contact Microsoft for assessment and guidelines.

Hope this Helps!!

Dec 29, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox has been put together from two xbox's(one of which had broken and the other that was fine but was lacking hard drive and other acessories.)So, I put both of them together and it works fine. Except...


This forum might be able to help you:http://www.xbox360forum.com/forum/xbox-360-console/72481-replacing-360-cd-drive.html You can also google on how to flash your drive.

Nov 30, 2009 | Microsoft Xbox 360 Console

1 Answer

MY SONS XBOX 360 HAS SCRATCHED HIS NEW GAME BUT NOT THE OTHERS, WHY IS THAT?


Most likely the Xbox was moved while the disc was spinning. The disc drive does not "lock" a disc in place, so any movement will cause the disc to move out of alignment and scratch the disc. Sadly, Microsoft will not fix the faulty drives.

Mar 18, 2009 | Microsoft Xbox 360 Console

1 Answer

Disc ring


While disc scratching is known to occur if you move your XBox360 console from vertical to horizontal position while the disc is spinning or by bumping the console while the disc is spinning, there have also been reports that discs have become scratched when the console has not been moved at all. The official line from Microsoft is: "If you are experiencing scratched discs without moving your console you should contact 1-800-4MYXBOX for warranty support from Microsoft." Unfortunately, Microsoft will not replace your scratched discs for free. Instead, they offer a scratched disc replacement program with a charge of $20 per disc. To take advantage of this program go to the XBox website and search for "XBox Disc Replacement Program".

Apr 15, 2008 | Microsoft Xbox 360 Console

2 Answers

Unplayable disk


First things first,

It is not a disc pbolem it's a problem with the xbox 360 DVD drive.
If your warranty is still valid then SEND IT BACK TO MICROSOFT as the other way to solve it requires you to take apart your console which WILL VOID YOUR WARRANTY.

The the problem is caused by a build up of grease inside the drive which stops the drive reading the discs correctly.

If you know what you are doing then follow this breif guide, if you DON'T then take it back to microsoft or find a professional who knows what they're doing!

After you have your console apart or at least to the point where you can see the DVD drive, the next step to actually take the disc drive cover off, after that, you’re going to need to completely remove all the screws that are holding the disc drive in place. Make sure to unplug the two cords on the back of drive before pulling it out.

Next: Once you have removed the disc drive from the console, flip it over and remove the two screws located on the back side of the disc drive, (also, make sure when you flip it over, not to scratch the lens).

Once you got that finished, the next step is to remove the circular rotor (motor) there will be 3 small screws, you’ll need a very small Allen (1.5 mm) wrench to remove them, after that, just gently push the lens upwards out of the way ,then pull the motor out. Once you’ve got the motor out, you can pull off the motor wheel (black round wheel), there will be a little rod, prong thing, and this is exactly what’s causing your Xbox 360 to have the unplayable disc error, so what you need to do, once you get to this point, is to just clean off all the excess grease on the rod that’s attached to the motor wheel, you can use rubbing alcohol, then get some lubricant (W-D 40) spay it on the part (the wheel) and gently place it back onto the motor and that’s it, all you need to do after that is put your Xbox 360 back together.

Mar 30, 2008 | Microsoft Xbox 360 Console

4 Answers

Xbox 360 scratching my discs


the laser may need to be adjusted. we had a playstation 2 that would do that and until we had the laser adjusted did it stop doing it. connie

Jun 26, 2007 | Microsoft Xbox 360 Console

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