Question about Creative Labs ZEN SLEEK MP3 Player

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Just the screen lightened

After travelling I tried to turn on my sleek (not photo) and the only thing that happened was to get the screen blue and nothing else. when I shake it I can hear and fell all the inside moving up and down in the case.
Any thoughts what might have happened?
Thanx

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  • eftase May 04, 2008

    I tried again after many months to see whats going on and my sleek works perfectly! its even a miracle or I'm so neive I just needed baterry! (I know, I know, I'm sorry...)

    But, the shaking of the "guts" still exists and I'm still a bit worried. I remember last time I was charging it from the PC and I would get the screen light only. Apparently it didn't charge at all. I'm sure its still a faulty one.

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  • 8,596 Answers

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Posted on Jul 06, 2008

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I have a zen sleek 20gb the light is on and will not turn off but it will not do anything , the screen is black with nothing on it at all, how can i make it work. i do not have a manual or disc with...


Look at the bottom of the mp3 player and you will find a small hole. The find some thing that will fit in there like a pin or paper clip. After you find it push the paper clip in there until you here a clip or if you dont here the click then wait to see if the screen resets.

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My zen is frozen on recovery mode


Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

and this one if you have the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Sep 13, 2008 | Creative Labs ZEN SLEEK MP3 Player

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My screen freezes when i try to play a song and reset will not work

Aug 06, 2008 | Creative Labs ZEN SLEEK MP3 Player

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I HAD THE SAME PROBLEM USE THE RESET BUTTON ON THE BOTTEM USE A PIN AND HOLD IT FOR LIKE 20 OR MORE SECS HAD THE SAME THING HAPPEN TRY TURNING OFF ALL FIRWALLS ON PC . REINSTALL THE PC SOFTWARE ? WISH I COULD REMEMBER EXACTLY WHAT I DID TO FIX IT JUST KEEP TRYING

Mar 27, 2008 | Creative Labs ZEN SLEEK MP3 Player

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Try rebooting the player. This is how u do that. Press and hold the play/pause button. then use a paper clip and push it into the little hole on the bottom of the player next to the charging port. pull the paper clip out and the diagnostic screen should appear on the screen of the player. release the play/pause button. scroll down to reboot and touch the touch pad to reboot. hope that helps.

Mar 11, 2008 | Creative Labs ZEN SLEEK MP3 Player

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I have the sleek photo and mine bugged out. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

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How to bring a Creative Zen Sleek Photo to life


If you can, the best test is to try your player with another PC,

Feb 04, 2008 | Creative Labs ZEN SLEEK MP3 Player

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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Screen Doesn’t come on anymore
http://www.anythingbutipod.com/forum/showthread.php?t=18859

Jan 17, 2008 | Creative Labs ZEN SLEEK MP3 Player

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It's probably too late for your nees but for future users, push a pin into the rest hole on the bottom of the player while AT THE SAME TIME holding down the play and power buttons. Yes, I know you need three hands to do this. That should bring up a recovery screen Try "Clean-up" on that screen.

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