Question about Nintendo Wii Console

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Eject disc, power off, error message

Wii is 1 week old. Plays sports disc just fine. Just bought Mario super Galaxy. Get the eject disc, power off error message. Tried this several times and get the same message. Exchanged the game thinking it was the disc but still getting the same message.

Is there some magic you guys know of that can fix this or am I going to have to send it in like customer support is saying?

Tina

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  • creativecomf Jan 20, 2009

    error message, says eject game and reset after turning off. it wont even turn off, even after disconnecting same error message. currently have over $1000.00 in console, controllers, and games. starting to get a little irratated

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Turn it in. But make sure you still have the one year worrinty.

Posted on Mar 15, 2009

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I would just send it back, especially if it for free. I wouldnt tamper with it at all.

Posted on May 04, 2008

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Related Questions:

1 Answer

The disc will not eject and the wii says to insert a disc


Try holding down the eject button for at least 10 seconds after turning on the console. If that doesn't work (or you've already tried that). Try the following steps.

1. Unplug Wii from power outlet.
2. Plug in Wii again.
3. Press power button.
4. Press Eject button for at least 10 seconds.
5. If the disc doesn't eject try holding down the power button for 10 seconds and then the eject button again.

If that fails then either return the console to exchange for a new one or contact Nintendo consumer support. Info follows:

Nintendo Consumer Service Contact Information:
Telephone: 1-800-255-3700
Email webform: http://www.nintendo.com/consumer/webform...

I wouldn't attempt to manually remove the disc (by trying to disassemble your Wii) as it may void your warranty. It could simply be a faulty console in which case Nintendo should replace it within 2 weeks (according to posts I've read). It seems to be a somewhat common problem.

If holding down the eject button doesn't work, there's really not much else you can do. Sometimes unplugging and replugging does the trick.

I've had problems with discs not ejecting and some combination of the steps I wrote above solved the problem.

It is possible that you inserted the disc incorrectly. That would account for the error message "Unable to read the disc" or "Disc could not be read." But it should've ejected on its own.

Before calling Nintendo Service you can also see if their Support site has any solutions. Try the link provided in the source.

Good luck.

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Your disc is strached up. Call nintendo.

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Sometimes wii works fine others in middle of game will go black and say eject disk turn power off.... one time a game works one time dont does it with old games and new games no consistacy. why? please...


Perhaps you should return your wii.It has error 619 section 10 manuel 1 words = 30.It clearly states "If Power goes off and it says eject disc,Return your Wii and ask for another one"

Oct 21, 2009 | Nintendo Wii Console

1 Answer

Got error code and now my wii won't turn on.


in the information i have it says "error, remove disc, turn off console"...then says to reinsert the disc and turn power on, see if this solves the power problem, if it does not, nintendo states to call there 1-800-255-3700 for assistance, there a sequence and such they will talk you thru....it all there is for that info....hope it helps you..shia

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try to take it into game crazy and repair it

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Wii will do everything but it won't play games.....


I had the same problem. No new games would play but the old games played fine. I clicked on the spinning disc icon (where the game should come up) and it prompted me to do an update. I accepted. Once the update was complete (took about a minute or 2) the new games worked fine.

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