Question about Brother IntelliFax-2820 Laser Fax

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Brother 2820 laser fax machine- problem is two papers are being picked up everytime a fax comes and the reult is a paper jam display. how to solve this?

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Somewhere very close to where the paper feeds into the machine, you should be able to find a little piece of rubber. This is the separation pad (sometimes it's made of cork). Clean that, and you should start working again. If it works, then you'll eventually need to replace the sep pad, as cleaning is a temporary fix. You can buy that and the feed roller (they should be replaced together) here:
http://www.precisionroller.com/kits-for-brother-dcp7020/products.html?src=gbps

Posted on Aug 23, 2010

Testimonial: "Thank you for the feedback. We have cleaned the seperation pad as well as the pick up rollers. Lot of dust particles were found on the pickup pad."

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1 Answer

My fax machine brother 2820 shows document jam. How can i solve it. it shows - clear the scanner jam, then press stop. How can i get tht


for this one you need to make sure there's no paper that was cut while you are removing the paper that was jam, try to clean the rollers with a clean paper the one that feeds the paper . when your done .Lift the printer upside down and remove the cartridges try to shake it for 5x .. I believe the upper portion portion of the printer is removable make sure there are no foreign objects such as ballpens , sharpeners etc...
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Everytime we are receiving a fax the fax machine jams, and i have changed the drum and toner cartiridge to see if that was the problem but it still jams, what could be the problem?


Check paper tray make sure your stops are set at 8.5 setting for short paper. Paper to loose will cause same problem. You wont no play from front to back. Also check side play. Hope this helps.

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1 Answer

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Most likely the fuser is worn out, and needs replacement

Jun 02, 2009 | Brother IntelliFax-2820 Laser Fax

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We havet he brother inteli fax 2820. teh paper keeps jamming when it is tryong to feed through. We replaced the drum and we are still having the problem. IT wont feed any paper through without jamming


IF YOU ARE HANDY, WHEN YOU OPEN THE FRONT COVER YOU WILL SEE THE FUSER SECTION IT SAYS VERY HOT ON THE COVER IT COMES OUT WITH 2 SCREWS THERE MAY BE PAPER IN SIDE HOLDING DOWN A SENSOR. GOOD LUCK BROTHER SR TECH

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just clean paper path and clean all roolers and specially paper pick up roller.by mian jee

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1 Answer

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Depends on the location of the jam is. Feed wheels need cleaning, clean with windex. or and most likely you have a bad drum unit,

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1 Answer

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Hi. Open the document control panel and look in with a flashlight and see if the jam switch is stuck. also look for a small piece of paper that might be stuck in there. The jam is in where you put documents in to fax out. Lawrence

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Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.

Jul 18, 2007 | Brother IntelliFax-2820 Laser Fax

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