Question about Rival 3755 5.5-Quart
I believe the design of the handle on the SCE502 is poor and will fail over time. The nut in ours fell out of the handle, and we were holding the black plastic handle while the glass lid was falling to the floor. Ours failed this weekend, and luckily, when the lid fell, it did not break. After looking over the lid and the black handle, I purchased a 1/4-28 screw and a 1/4-28 nut (original was corroded). I drilled a hole completely through the handle and now the black handle is securely attached to the glass lid with a stainless steel screw and nut..
Posted on Nov 12, 2012
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Posted on Jan 02, 2017
SOURCE: Rival SCV 400 SS Slow cooker
Contact Rival directly at http://www.rivalproducts.com/help.aspx?elpNav=3 Ask the for your nearest authorised repair & parts centre. They will be able to order you one in.
Posted on Jul 26, 2007
SOURCE: Rival sce500 5qt. slow cooker
My friend had the same problem and she called this number 1-888-777-0773 to report it and request a replacement and they were able to help. She did ask however why this has not been recalled and he said it is because she was the first one to report this problem.
Posted on Jan 17, 2008
SOURCE: replacement liner for rival 3860
I have a 6qt oval Smart Pot (SCVC604-SS) and cannot find the black stoneliner either. I have been checking with Rival for almost a year and it still back ordered. I called again today 3/27/08 and customer service finally told me that the do not know when they will be getting the replacement liner in because they are made and shipped from over seas and they just do not know and it could take several more months. What they are offering because they have many customers needing this item and that it has been out of stock for several months, is a discount off a new one. The price they offered me for my model was 34.34 shipping is included, so only tax was added. The total price was 37.17. So right now you can only continue to wait or order another one for almost half price. Hope this helps.
Posted on Mar 27, 2008
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