Question about HP Photosmart C5180 All-In-One InkJet Printer

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Hello, I have an HP Photosmart C5180 All-in-one printer. Printer cannot/will not produce a workable document in black. After about 2 lines large gaps appear. It will print fine in any other colour. With black it shows all signs of a dirty print head even after the head cleaner routine. However, it produces good results when printing both B&W and colour photographs (on photo paper) and produces a perfect result from the extended self diagnostic test, including everything printed in black. Changing the black ink cartridge made no difference at all and the current one is a genuine HP ink cartridge insalled on 6 Aug 2010 with an expiry date of 29 Oct 2011. Help please! Lawrence Williams lawrence@home-secretary.co.uk

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  • lawrence221 Aug 26, 2010

    Hi Owoblow11 concerning my HP Photosmart C5180 All-in-one printer

    I tried everything except taking the printer to pieces to get at the print head.

    I held down 6 and # keys (on the computer keyboard) whilst unplugging the printer (without turning it off) and then plugged it in again as you suggested but no matter how long I kept the 6 & # keys depressed neither the monitor nor the small printer screen went blank. The printer just continued to boot up as normal.

    I also tried unplugging the printer during boot up and re-plugging but again, it just carried on booting up.

    I then loaded a new genuine cartridge, which the printer acknowledged "New genuine cartridge detected" and then tried to print. Absolutely nothing in black at all although all the other colours worked ok, even after cleaning the print head.

    How difficult is it to get the print head out for cleaning?

    Lawrence Williams

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Hello,

Do you have another black cartridge? If so please install it and try again. Clean the cartridge's print head and contact points. Also clean the contact points on the printer, leave to dry. I would also suggest you to use a new cartridge to make sure if the problem is related to Cartridge. If the problem still persist, reset the printer. Follow this steps to reset your printer,
. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold “# and 6′ keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.

You can also power off the printer and power on back, while the printer is warming up/loading, pull out the plug from AC wall, this can also help to rest your printer.

If after resetting the problem persist, it means the cartridge you inserted into the printer is not genuine. You will need to get a genuine cartridge.

Take care.

Posted on Aug 23, 2010

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