Question about Philips GoGear SA3125/37 MP3 Player

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I shows that connect to pc and use device manager to repair

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Hello, i connected my Philips SA3115/02 with files on it. A repairing was required and i started as well. The program have made a safety saving from the device what I want to put back, but I cannot find it anywhere. Where does this program usually save these files from the device? Could u help me where or which way could i find them? It would be very urgent.


Posted on Sep 01, 2010

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The device manager program is a Philips tool, that has the icon of a toolbox.

To check if you have the device manager installed on your computer:
- Launch the Philips Device Manager at Start->Programs->Philips Digital Audio Player->SA31xx->Philips 31xx Device Manager->Philips Device Manager
- The version number of the Device Manager will show on the computer screen, as soon as it is launched if you already have the latest version, there is no need to upgrade.

When not having the device manager software tool on your computer, see under Software & drivers on the support page for the SA3125/37, Device/Firmware Manager:

Posted on Aug 23, 2010


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Posted on Jan 02, 2017

SOURCE: my player isn't recognized by the Device Manager or Windows Media Player

I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

Posted on Jan 23, 2009

  • 1 Answer

SOURCE: Connect To Pc Use Device Manager To Repair

please downloads driver t10 from samsung

Posted on Jun 03, 2009

  • 496 Answers

SOURCE: Connect to PC and use device manager to repair

get the latest software from philips and put your player into recovery mode by holding the volume up button while connecting it to the pc run the device manager and hope it works

Posted on Sep 28, 2009

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Hi sexystilosma,

Sounds like your mp3 player may benefit from a Repair, which will update the firmware and restore the player to factory settings. More information on this product can be found at:

You can find FAQ's, as well as instructions on how to perform a Repair (see below).

If you have any additional questions, you can reach Philips Consumer Care @ 1-888-744-5477.

Hope this helps! If so, let me know by rating this solution.


Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC. If it is still not recognized, your player may be at fault. Try the Philips Device Manager software.

NOTE: Contents will be removed by using the repair function.

  1. Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
  2. Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.
  3. Follow the PC screen to recover your player.
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Add a comment

  1. avatar4.jpg
    • carloffb
    • 11 days ago
    Hi michelle poo,

    For more information on the Philips GoGear SA6045, like FAQ's, software, manuals and more, visit

    I would consider performing a Repair/Recovery, which oftentimes resolves these types of issues and also updates the firmware in the process.

    Try doing a soft reset first.

    1. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
    2. Hold until the player shuts down.
    3. Power on the player again by using the Power on/off key.
    Note: Your songs and data will not be lost or corrupted by a soft reset.

    If soft reset does not work, then you may have to use the Device Manager to REPAIR/RECOVER your player:

    1. If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from
    2. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
    3. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
    4. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.070327115306_18301.gif
    5. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
    6. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
    Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.

    Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

    If you have any additional questions or issues, Consumer Care can be reached at 1-888-744-5477.

    Hope this helps! If so, please let me know by rating this solution so that I can help others more effectively!

Sep 12, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

So my philips mp2 sa2315 would usually turn off every once in a while i would switch a song.That wasnt a big problem i would just turn it back on and go back to what i was doing.But recently now when i...

Hi mizzdramapri,

I would attempt a Repair, which will update the firmware and restore the unit to factory settings.

For more information on this product, including FAQ's and manuals, visit:

Hope this helps - if so, let me know by rating this solution!

Here are instructions for the Repair:

IMPORTANT: Please back up data in the player before performing a repair.
  1. When your player is locked up or seems dead, you may connect to your PC to repair the device with the Device Manager.
  2. Launch Philips Device Manager at Start > Programs > Philips Digital Audio Player > SA2xxx > Philips SA2xxx Device Manager on your PC.
  3. Connect your player to the PC.
  4. Device Manager should acknowledge your player and automatically go into recovery mode.
  5. Follow the instructions given by Device Manager to proceed.
  6. After the player has been repaired, click OK and disconnect your PC.
  7. The player is ready for use again after restart.

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Download the newest version of the Philips Device Manager: - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

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1 Answer

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Connect your Go Gear to the computer
Open the Philips Device Manager - it came on the installation CD
Click on the Repair tab and follow the instructions

When in doubt, follow directions.

-Tha (Mean Grinch) Mp3 Doctor

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  3. The device's screen will look like:
  1. On the device manager, click on the Repair tab.
  2. On Repair tab, click the Repair button. It will show the message that the device is repaired. The device will also show that it's being repaired.
3. After the device has been repaired, below message will be shown.
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Install and run the Firmware manager from the product CD.

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Sounds like the firmware is corrupt.

Try this:

Make sure you have installed Philips Device Manager from the product CD.

With the player powered off:

Press and hold VOL+ whilst connecting to the PC.

PC will show drive as Recovery Device (or similar) and device manager will start and show "Your device has an error...."

Click repair and follow the on-screen prompts.

When prompted, disconnect the player and power on.

Player will show "Loading" and then shut down.

Power on again.

Player will show "Updating" and then shut down again.

Player can now be powered up as normal.


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