Question about PC Desktops
Registration at http://www.wincleaner.com/index.php?option=com_comprofiler&task=registers&Itemid=44 is evidently required to search their knowledgebase or support. The support site is at http://www.wincleaner.com/index.php?option=com_supportcenter&Itemid=47&id_workgroup=1&task=workgroup_view.
Although you haven't given the exact issue that is occurring when you attempt to update, the company's support site should be the easiest, quickest way to a definitive answer. Unfortunately, I can not get it for you as I do not have this product to register. Also, you should be aware that they indicate support is only provided for versions 10 and 11. However, there are a number of complaints that popped up in regard to this software (reference, for example, http://www.screwedcentral.com/ubb/Forum35/HTML/000051.html).
For this reason, and due to the fact that even an attempt to review the Knowledge Base, FAQ's, or even the glossary on their web site indicated that there was nothing available, I would be uncertain as to whether there is any support or help available.
If you are unable to use the product or obtain help through their site, you may want to uninstall the software (assuming that it is not relatively new) and go with a different product. There are a number of choices that are free or low cost, with one of the most common free choices AVG (see http://free.grisoft.com/ww.download-avg-anti-virus-free-edition). If you still have issues, please post back, and if not, thanks for rating FixYa!
Posted on May 04, 2008
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