Question about NorStar T7316E Corded Phone

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Mailbox is locked after incorrectly inputting password - cannot access messages on T7316E. It advised contact Admin...how? help?! Bbarbara

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  • NorStar Master
  • 860 Answers

To reset your voice mail password, press feature 983
the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
your password will be reset to 0000

press the next key till you see the ext/name info.(about the second or third "next"
press the CHNG key and enter in your first and last name
the # key advances you one space press it twice to enter in the comma between the first and last name.
press the Rls key when finished.

Posted on Aug 23, 2010

  • work2much Oct 20, 2010

    I also have this problem (new job - someone else's old phone)
    feature 983 is "inactive" - any other ideas - we don't have an IT on staff and I have no idea who the phone administrator is.

  • george  peters
    george peters Oct 21, 2010

    If feature 983 is an inactive feature on your phone then you have a Nortel BCM 200/400. The voicemail is administered through its network port and needs a certain program (Nortel network element manager).This one has to be reset by either someone with access to the system through the network (IT manager) or a tech to administered locally.

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1 Answer

Nortel phone - VM box locked contact admin - tried solutions & no luck


Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

Jan 04, 2014 | Nortel T7316E 2-Line Corded Phone

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I tried to change the password for my mailbox but now I get a message saying that the mailbox is locked. What do I do?


Are You using a Startalk180 or Norstar Call Pilot 100?
To Change Passwords you will need to go into Admin Programming in the Startalk or Call Pilot.

Oct 20, 2010 | Nortel T7316E 2-Line Corded Phone

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Dont know password - Mail Box Locked Norstar T7316? Tried previous descriptions - still says Mailbox Locked contact admin


Try below
You will need to dial into the system admin of the voice mail
Feature 983
the password is dependent on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

May 04, 2010 | NorStar T7316E Corded Phone

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I am locked out of my admin mailbox on my nortel nt8b26aabl phone, when i use feature 983 and then password 102000, it says invalid password.???


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Dec 11, 2009 | NorStar T7316E Corded Phone

2 Answers

I am having a problem with the Nortel phone


That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

Nov 03, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

PHONE LOCKED ON T7316E


To reset a subscriber mailbox press feature 983, enter in log (default 1020000), on the 3 soft keys bolow the the screen press mbox,chng, enter extension number of the locked mailbox, press reset at the reset password prompt.press rls key

Sep 17, 2009 | NorStar T7316E Corded Phone

2 Answers

Locked out of voicemail box!


Hi there, let me give this a crack at it...
The Telephone system sounds like a Norstar BCM... what Consultel1 gave you as an answer is correct, for a Norstar Key system.
OK, do all that Consultel1 stated: -> FEATURE 983 -> You will now see LOG:type in 738662 (SETNNA) and press OK -> You will now see PASSWORD: type in 266344 (CONFIG) and press OK -> then you will see the ADMIN and the options for MBOX, AA, OTHR
Now follow Consultel1 advise on changing Voicemail Passwords, from his orginal post.
Good Luck!

Sep 02, 2009 | NorStar T7316E Corded Phone

1 Answer

Employee's mailbox locked and No one knows Admin password


Jessie711 - You Rock! Your post on the 21st fixed my problem :)

Aug 20, 2008 | NorStar T7316E Corded Phone

1 Answer

NorStar T7316E Corded Phone Problem - mailbox locked


You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

Dec 19, 2007 | NorStar T7316E Corded Phone

6 Answers

Nortel T7316E


To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit

Aug 21, 2007 | NorStar T7316E Corded Phone

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