Question about Arris Netopia 2210 ADSL2+ Modem SinglePort Ethernet (666947008686)

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All lights are green on my DSL modem except the internet light which is solid red. I called AT&T for help ( My modem was a brand new combination router/modem from Netgear with wireless N) and after a frustrating hour was told the modem was bad and to go buy AT&T supported equipment. I also called up NetGear who told me AT&T was not giving me an ip address. Next day I bought the Motorola 2210 modem from Best Buy (complete with AT&T box even) set it up and the internet light on that is red as well. We've tried all available troubleshooting found online and in packaging to no avail.

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If you have ATT DSL they should be supplying the DSl Modem. Unfortunately they supply Motorola 2210's, which systematically burn out due to overheating. The symptom is that the DSL blinnks, but the other lights to the right of that will not come on. That means it is sending requests to the network for service, but the receiving section is unable to receive the reply.

I am on my 3rd 2210 in 3 months. ATT do replace them free, but they really need to switch to a different manufacturer.

Posted on Feb 09, 2011

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Troubleshooting DSL Modems


Ever look at your DSL Modem and wonder what all those lights mean? Why do some flash, while others remain solid? What if your lights are different colors? How do you tell if your DSL Modem is working correctly?<br /> <br /> Each light on your DSL Modem represents a function. The light is an indication of whether that function is working properly. Sometimes the placement and title of each function can vary by modem manufacturer, but they are pretty standard in interpetation. If you look closely your modem, you might find that each function is labeled in small print to help identify them.<br /> <br /> A standard DSL Modem has a light for power, internet, ethernet, link and wireless connection. A healthy DSL Modem will have a steady green light that does not blink or flutter for all features other than internet, ethernet and wireless. A flashing or fluttering light indicates movement and useage. When you are connected to your DSL Modem wireless, the light for this feature will blink indicating a connection and/or active useage. If the internet connection is working properly the color of the light will be green. If the connection is working but experincing a problem the light can turn to yellow or orange. If the connection fails, the light on the DSL Modem can be red or absent depending on the problem causing the trouble. If your service is turned off by the provider, more than likely the light will be "off".<br /> <br /> If your lights turn a different color, are absent or your internet connection fails try power cycling your modem before reporting the trouble to your provider. Power cycling helps the DSL Modem to reset its connection and repair your internet services.<br /> <br /> If you are using a DSL Modem alone to connect to the internet (no additional router) you can power cycle it by first turning off your computer and then unplug the modem itself from the power source at the wall. Wait for 1 to 2 minutes and then plug it back into the power source and wait for the warm up to finish before rebooting the pc.<br /> <br /> The DSL Modem should go through the normal warm up procedures of blinking lights, making them all stable and solid green ect. You will know when its finished warming up when the features are set at solid green (other than eithernet, internet and wireless connection as explained above). When the modem finished the warm up, reboot your computer and check your internet connection.<br /> <br /> Power cycling your DSL Modem can help keep your connection healthy and running at optimal speeds.<br />

on Mar 30, 2011 | Computers & Internet

1 Answer

Dsl light goes beyween blinking green, then goes solid red, then back to blinking green. Cannot connect to internet anymore.


The modem cannot get a signal from your service provider. The DSL light is an indicator if your modem is communicating with the network of your service provider. DSL light should always stay solid green. Try contacting your service provider. It might also be an indication of a bad modem.

Aug 31, 2011 | Arris 221002 DSL Modem Southwest Region...

2 Answers

I have had problems connecting to internet all weekend (internet - red light), am on now but internet and ethernet green light keep blinking, is this ok.


No because dsl light should be solid green light. You need to contact your ISP to check if there is a problem on the network.

Jul 11, 2010 | Computers & Internet

1 Answer

Getting a solid red power light on modem and losing the DSL/internet connection, brand new modem whats up?


Bought a new modem Zoom model 5654 X5 We are smoking on the internet at high speed now.Returning other one to AT & T for credit it was defective.

Dec 08, 2009 | Westell Wirespeed LiteLine 6100...

1 Answer

Power light cycles to red, no other lights on


Hi der... well the issue your facing is simple to say ur power adaptor is faulty. Usually its due to some electrical shorts or maybe some heavy lightnings. You can always have a remedy for it.

1st : Buy a new adaptor.
2nd: call ur ISP to have it replaced if ur still under some contract term or if the modem is still under warranty.
3rd : you can buy ur own ADSL2+ modem from supporting outlets . Make sure ur isp supports this modem.

This are the solutions for ur problem pal.. So make a wise decision.. Any needs and help post it to FixYa..ANd the experts here will fix ya..!

Jun 27, 2009 | 2wire (1000-000057-000) Modem

1 Answer

2Wire 473 router problem


Take the modem and plug it into a GFCI outlet. You can find one in the bathroom or the kitchen.

If the power light comes on solid green and the dsl comes on red then the modem is good. Was it plugged into a power strip by the computer? If so, plug it straight into a wall outlet.

If the power light comes on solid red then the modem has hardware failure. I would contact your ISP and have them replace it if it is still underwarranty.


Mar 23, 2009 | 2wire (1000-400108-001) Router

1 Answer

1st time installation: cannot install modem properly


Hey try this one, if doesn't work let me know. First you have to powercyle your modem - meaning turn it off for 10 to 25 seconds then power it up again. Then check status of the modem lights. It should all be in solid green. Else you have to check if cables are properly connected - Data cable (green cable) one end connected to the filter with labeled "DSL/PHN" or the one with monitor engraved, then other end connected to the green port on the back of your modem. Then check also connection of filter to walljack. After which check status of the lights. If still not all in solid green. Check devices near to your modem, these might be the reason for interference of DSL signal. Electronic such as monitors, speakers... must be 2-3 feet away from your modem. Check modem lights. If all in green, test connection. Also there should only be one phone jack connected to your DSL phone line.

Jan 14, 2009 | AT&T High Speed DSL Modem

3 Answers

Red Internet Light on Westell model 6100F


hi rtoffler....

by the way, is the dsl light solid green or red???...and if it's red... the line connection from the server to your modem is doing good...however, you said that the internet light is red because you have not configured your modem properly.... i mean, you need to update the interface of your modem before you can go online....and whether the message said that you're connected to the network when you connect your XBox 360...the only assurance is when you can browse different websites and lets you go online...however, your pc should be in tri core so that it's compatible with your Xox 360 video game,kkk and so that you would not encounter problems and errors in the future,kkk....and by the way...the data light is always blinking esp if you're browsing websites, the faster it'll blink nd it can't go on a solid green light anyways...,,kkk....and i do hope i was able to configure a little to your concern now....and enjoy playing and downloading more and chanllenging and fun games with your Xbox 360k,,,,happy playing games, rtoffler!!!!! and happy new year by the way!!!!...:-D

Dec 31, 2008 | Westell Wirespeed LiteLine 6100...

1 Answer

Internet


Well, I understand that the modem is SS4100, which means ther are
5lights on it being, Power, Ethernet, DSL, Internet & Activity....
Note:The trouble shooting is done according to the Light Status on the modem.
1. No matter what the proble is, the first step is to Power Cycle the modem to eliminate the static on the modem(to switch it off and back on).
2. If the Power Light is anything other than a solid green, then the modem is fried(except the fact that the adapter is plugged and working).
3. If the Power is green and Ethernet is off, then check for the LAN cable at the back 
of the computer if its connected to the modem.(It turns green if connected properly)
4. If the DSL light is anything other than solid green, then call up the ISP tech's to ask why the intenet is not working.
(make sure the DSL cable is plugged firmly onto the back of the modem and the wall jack)
5. If the Power, Ethernet and the DSL is green and the internet is not, the open up the Modem page(type 192.168.0.1 in the address bar and enter for the modem page), and cross-check for the username and the password. Save the changes and your internet is working!!!
6.  The Activity light usually blinks green and it does't have much to do with the troubleshooting.
The above are the basic troubleshooting steps.
Hope it solves your problem......

Dec 20, 2008 | Siemens SpeedStream Modem (4100) (SS4100)

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