Question about Motorola Mobility Moto Q

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My phone buttons are not working - Motorola Mobility Moto Q

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Hard Reset:
Either through the menus or:

1. Turn the Moto Q off

2. Hold down the power button (hang up button) and the center key button (the button between the arrows) at the same time.

3. When the verizon logo appears on the device. Let go of both buttons.

4. A screen will come up saying to do a Master Reset. You will hit the left soft key to say yes to confirm.

Your Moto Q is now been hard reset ( Master Reset ) without having to go through the menu of the device.
------------
There's currently no other way to reset your phone without using the buttons so.
If you are having problems with your Q already (since they were just released a few weeks ago), don't be afraid to exchange it for a new one.

The Motorola Q tech support line that I called was 1-800-657-7576.

Posted on Aug 23, 2010

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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