Question about Philips GoGear HDD1830 MP3 Player

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Phillips 8 GB Go Gear

I have had my go gear for 6-8 months and one day i turned it on to upload new songs. I began to look at them, and suddenly noticed that all my songs have disappeared. I can't load anymore songs on it. I have only loaded songs from 2 computers. But it worked on both. I can listen to FM/AM radio but all the other features are not working. I was never able to download photos either. While I was in class my mp3 ran out of power but when when i turned it on all my songs were deleted and when I connected my mp3 to the computer it showed that all the songs were still in the mp3. So I called customer support but when i went to the website that they told me I tried downloading the upgrade to the mp3 but it wouldn't let me.

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You can download your manual to have troubleshooting instructions from link below
http://www.p4c.philips.com/files/h/hdd1620_00/hdd1620_00_dfu_eng.pdf

Posted on May 04, 2008

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First thing I would do is try to do a hard reset which means removing all power sources such as the battery and leaving it sit for an hour. If it still doesn't work from there, there may be bigger problems. Let me know how this first option goes

thanks

Posted on May 04, 2008

  • Benjamin Patri
    Benjamin Patri May 06, 2008

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    Otherwise, let me know if you have further questions and I would be glad to help.







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I would suggest a firware update may solve this problem.
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Please take time to rate me

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA1VBE04RC/17&slg=en&scy=US&mid=Link_Software



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Hello

Your GoGear is freezing because there is an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

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