Question about Sony Walkman NWZ-E344 Digital Media Player

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NWZ-E344 sony walkman will not turn off. I have reset but it did not fix this problem. I have also set up the software again but it did not fix the problem. The selected icon is blinking but it wont allow me to select other icons. It seems to be frozen up. None of the buttons work anymore. I charges properly. I can wire it up to the usb port and play my music ok from the computer.

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SOLUTION: NEVER BUY SONY media players. Please see transcript....

You are chatting with Jessica - (C3UB). Sony Electronics 9:32 AM Connecting...9:32 AM Connected. A support representative will be with you shortly.9:32 AM Support session established with Jessica - (C3UB).9:32 AM Jessica - (C3UB): Hi. Welcome to Sony Online Support. I'm Jessica. Please allow me a moment to review your concern.9:32 AM Customer: Okay. Thanks.9:34 AM Customer: Let me know when you're ready.9:36 AM Jessica - (C3UB): Thanks for waiting. I'm sorry that the Network Media player will not play music files as expected. I'll be glad to assist you with this issue.9:36 AM Jessica - (C3UB): When did it last work as expected?9:36 AM Customer: Earlier this week.9:36 AM Customer: No hardware or software changes.9:37 AM Customer: Listed to my audiobook, then put it in the drawer. When I next tried to listen, it wouldn't start up.9:39 AM Customer: I checked on the web, looked in the various forums, and it appears that a lot of people are having problems like this, that are unresolved. 9:39 AM Customer: I tried everything in the Sony manual, to no avail.9:40 AM Customer: Are you still there?9:43 AM Customer: Can you confirm that you are still on line?9:43 AM Jessica - (C3UB): Yes, I'm online.9:43 AM Jessica - (C3UB): I'm sorry for the delay.9:44 AM Jessica - (C3UB): Please wait while I review your concern.9:44 AM Customer: Okay. Thanks.9:46 AM Jessica - (C3UB): Thanks for waiting.9:46 AM Jessica - (C3UB): I understand that you have already tried all the possible troubleshooting steps and the issue still persists even after it. Am I correct?9:47 AM Customer: Yes.9:49 AM Jessica - (C3UB): Thanks for the confirmation.9:49 AM Customer: What's the next step?9:50 AM Jessica - (C3UB): I'm sorry to know that the issue still persists even after performing all the possible troubleshooting steps, 9:50 AM Jessica - (C3UB): In this case, I suggest you to initiate a repair to resolve this issue.9:50 AM Customer: Initiate a repair?9:50 AM Jessica - (C3UB): Shall I forward a link to a page where you can initiate a repair for the player?9:50 AM Customer: Will it cost?9:51 AM Customer: Please send the link. My player is less than a year old, but I don't have the receipt as it was a gift.9:51 AM Jessica - (C3UB): Please let me know if the player is under warranty?9:52 AM Jessica - (C3UB): Okay.9:52 AM Jessica - (C3UB): Please let me know if the product is registered in sony style website.9:53 AM Customer: I don't know.9:53 AM Customer: If I had to register it when I installed the software then yes.9:56 AM Connecting...9:56 AM Connected. A support representative will be with you shortly.9:56 AM Support session established with Jessica - (C3UB).9:56 AM Connecting...9:56 AM Connected. A support representative will be with you shortly.9:56 AM Support session established with Jessica - (C3UB).9:57 AM Jessica - (C3UB): It is required to register the device once it is purchased, so that we can find the date of purchase.9:57 AM Jessica - (C3UB): Else, you can also contact the place of purchase to get a copy of the receipt for a proff.9:57 AM Customer: I'm checking to see if I'm registered. I normally register it. 9:58 AM Jessica - (C3UB): If the device is under warranty, you can get it serviced for free.9:58 AM Customer: As stated above, it was a gift. 9:59 AM Customer: It looks like with so many people reporting similar issues, it's a known issue with the model?9:59 AM Jessica - (C3UB): If you know the exact date of purchase of the player, you can enter it in the service page and check if it helps.9:59 AM Jessica - (C3UB): I'll forward the link right away.9:59 AM Jessica - (C3UB): When you receive the link, please click on it to open the page and let me know if you are able to view it.9:59 AM Jessica - (C3UB) has sent a link: https://eservice.sony.com/9:59 AM Jessica - (C3UB): Are you able to view the page?10:00 AM Customer: Checking.10:00 AM Customer: Yes.10:00 AM Jessica - (C3UB): Okay.10:01 AM Customer: No way to know the exact date of purchase since it was a gift. It was given in February.10:01 AM Customer: Sometime.10:01 AM Jessica - (C3UB): Please enter the details in the page and let me know if you are able to initiate a repair request.10:02 AM Customer: Okay. Will try.10:05 AM Customer: I am able to get it exchanged for $29 cost. I haven't tried repair yet, as I know that they will ask for a receipt, which I do not have since it was a gift. Is this all you can do to help?10:07 AM Jessica - (C3UB): Yes, the only option is to get it serviced to resolve this issue.10:07 AM Jessica - (C3UB): I'm really sorry that I could'nt resolve this issue in this chat window.10:08 AM Customer: Sorry, but this is the last Sony unit that I will ever use, or purchase. $25 to repair when it's under a year old, and $29 to exchange. 10:08 AM Customer: Especially when it appears to be a Sony glitch in software.10:08 AM Customer: Thanks for your personal help, but as a program, SONY is not up to par. 10:09 AM Jessica - (C3UB): I do understand your concern.10:09 AM Customer: Goodbye.

Posted on Dec 07, 2011

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Buttons probably don't work

Posted on Dec 20, 2010

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6ya6ya
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Posted on Jan 02, 2017

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3 Answers

My Sony Walkman NWZ-E344 not show anything to display. Display show only logo & i have connect pc then show "connected USB.the timer and Alarm will become invalid" pls solve this...


My Sony Walkman NWZ-E344 not show anything to display.
Display show only logo & i have connect pc then show "connected USB.the timer and Alarm will become invalid"
pls solve this problem?

Dec 21, 2010 | Sony Walkman NWZ-E344 Digital Media Player

1 Answer

How do i add photos to my nwz-e344


Hi,

Connect the Sony Walkman NWZ-E344 (8 GB) Digital Media player to your computer using the device's USB sync cable. Wait until your computer detects the MP3 player.

Click the "Start" icon in the taskbar. Click "My Computer."

Double-click "Removable Disk." This will open the root storage directory of your MP3 player, which is where all its files are stored. Locate the "Photos" folder inside this directory.


Drag-and-drop pictures from your computer into the Sony Walkman NWZ-E344 (8 GB) Digital Media player Photos folder: Click on a picture file and hold down the mouse button while moving the file to the Photos folder, then release the mouse button to copy the picture to the folder. You can now view these pictures on your Sony Walkman NWZ-E344 (8 GB) Digital Media player.

If your Sony Walkman NWZ-E344 (8 GB) Digital Media player does not support photo viewing, you can still add pictures to the device. Drag-and-drop the pictures anywhere within the root storage directory. You can transfer the pictures to another computer or any USB-compatible device.

Good luck.

Sep 02, 2010 | Sony Walkman NWZ-E344 Digital Media Player

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Sony NWZ-E344 showing a blank white screen. Help needed


Please reset the player and the fault will be resolved.Check for the reset button hole, depress and hold to reset.
Now connect to the PC, make a good scan and delete off bad files.

Aug 30, 2010 | Sony Walkman NWZ-E344 Digital Media Player

1 Answer

Sony walkman nwz-e344 freezes when connected to usb, please help


I had a similar problem with my Sony NWZ-818 today and simply pressed the reset button with a pin to reboot the player (little hole on the side) and it worked!

Aug 21, 2010 | Sony Walkman NWZ-A828 Digital Media Player

1 Answer

My Sony Walkman NWZ-E344 won't turn on but when I look at the properties it says it is at 70% charge


This is how i made mines work:
http://esupport.sony.com/CA/p/model-home.pl?mdl=NWZE344&template_id=1&region_id=3&tab=download#/downloadTab
go to the link, will lead you to Sony eSuppot - Driver and software , download firmware update, remember to keep your Sony NWZ-E344 plugged into your computer and clicked the reset button while its plugged into the computer before starting this, this worked for me, hopefully it also works for you :)

Apr 15, 2010 | Sony Walkman NWZ-E344 Digital Media Player

2 Answers

My Sony Walkman NWZ-E344 won't connect to my laptop


1st of all do you have the walkman programme installed on you laptop???

Apr 02, 2010 | Sony Walkman NWZ-E344 Digital Media Player

2 Answers

WMV. Isn't supported by mp3.


dear aryathe los.let me help you ,
First ,let me see have a look at the supported format of walkman NWZ-E344:

MP3 • WMA • AAC -Audio Format
MPEG-1 - Video Format

If you want to knwo more review about this mp3 player ,please click here http://www.dealtime.com/xPO-Sony-Walkman-NWZ-E344-8-GB

So i think maybe you need to convert the wmv to MPEG-1 and then put it to your walkman player.

by the way ,if you found you can't find the video when you are using software,maybe it includes DRM-Protection.just guess.

Anyhow ,try the method as you know,i think you will found the right way ..for the software ,personally ,i used this video converter,it can convert wmv to mpeg-1 and it can also remove drm from wmv ...




Mar 21, 2010 | Sony Walkman NWZ-E344 Digital Media Player

3 Answers

I need converter for to transfer video to sony walkman nwz-e344


Just try Wondershare Video Converter Platinum which could convert avchd, m2ts and other common video to the format fit for your sony walkman nwz-e344.

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