Question about HP OfficeJet J4580 All-In-One Laser Printer

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Hi There. We are getting error message "Refer to device documentation to troubleshoot.Print cartridge problem (Black." Refilled cartridge to no avail. Can you help? Thanks, Madeline

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1) Did you take off the pink plastic pull tab? (If not, do so) 2) Are you using the right cartridges? (If not, do so) 3) Are you inserting the cartridge correctly? (pg 104 MANUAL) 4) Disconnect all cables, wait 20 secs, and try again
If all else fails, try troubleshooting section of the manual in step 3.

Posted on Aug 23, 2010

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If you would like to save money, try refill kit by "ROADINK".

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