Question about Western Digital My Book Essential 500GB External USB 2.0 - WDH1U5000N 500 GB Hard Drive

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A friend of mine accidentally encrypted my external hard drive so that I cannot retrieve the papers I have stored on it. How do I retrieve the papers?

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  • Expert
  • 245 Answers

Hi
Are you using Windows 7,and this was encrypted using Bitlocker? If not,please post back with your OS and what software was used.
For Bitloacker,when the drive was initially encrypted your friend had to enter a key to approve the task.You're going to need that key,and after that you'll be able to tell Bitlocker to automaticallu unlock the drive in the future.
If you have questions,post back and I'll try and help.And if this fixes your problem would you rate my post please?
Thanks
Bob

Posted on Aug 23, 2010

  • sbci1ms Jan 08, 2011

    i somehow encrypted some of my files on windows 7 and dont know how to unencrypt them I think it was a set up selection but I dont need anything encryppted help

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  • Master
  • 2,666 Answers

Get your "friend" to "accidently" unencrypt your drive.

Posted on Aug 23, 2010

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Posted on Jan 02, 2017

SOURCE: My western digital external passport hard drive is not recognized

First make sure your usb cable works fine.
Try another usb ports of computer.
Connect it to computer usb port then when you power up the computer press F8 key then enter in safe mode.
Go to device manager and uninstall all usb drivers 1 by 1.
Then restart computer then open my computer and check your driver letter.
If it is G:
then go to start menu->run type in G: then press enter.
If you are still not able to open it then right click on driver icon then click on property then tools and disk checking .Enable both check box for recover error.
If sitll not work then when you power up the computer press F1 or F2 or "dle" key to enter in bios then go to advanced menu and set USB legacy 2.0 enabled.
Then save settings and exit.
then check .
If still not work then connect it to another computer if you can access it on noather computer take backup of data on that computer then right click on it then click on format then again paste all data into it.
But if you harddrive is not accessible on all computer's then your harddrive needs repairing.
Take it to the service shop and repair it they also recover data on it.
But before take it to the service shop try all my above direction of trouble shooting.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on May 28, 2010

Geekman
  • 32281 Answers

SOURCE: I accidentally plugged in my 19v toshiba laptop adapter to my 16v 1tb external hard drive it started up but then i plugged it out soon is it possible that the hard drive will work or is it dead, if no

The electronics in the hard drive is damaged and cannot be repaired by us mortals.
There are companies that can recover data from damaged hard drives BUT it will cost you an arm and a leg for their services.

Posted on May 13, 2012

Geekman
  • 32281 Answers

SOURCE: i accidentally plugged in a 19v laptop adapter to my 1tb wd external hard drive my hard drive not responding now how can i recover the data?

The electronics in the hard drive is damaged and cannot be repaired by us mortals.
There are companies that can recover data from damaged hard drives BUT it will cost you an arm and a leg for their services.

Posted on May 13, 2012

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Don't panic! But it certainly sounds like your hard drive is damaged my friend. Hard drives are very, very delicate pieces of equipment. The disk is paper thin and any sudden jarring, or dropping them creates a warp in the drive. Unplug it to prevent further damage.

THE SOLUTION: In many cases you can have the data retrieved from your hard drive by using this online company that I highly recommend:
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Where


There are a variety of things that can malfunction on your external hard drive:
1) The USB cable - Have you tried switching the USB cable?
2) The external hard drive casing
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If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computer store, and also available by going to our website at www.iomagic.com and clicking on Drive Enclosure.  Make sure to get the right size enclosure.  The I250HD35 has a 3.5" Hard Drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still won't show up on any of your computers, then your best bet at retrieving your data is to contact a data recovery specialist.   After you have retrieved your data, we will replace your unit if you are still within your warranty period. For specific warranty and replacement information, go to www.iomagic.com and click on Support.
Have a nice day,
I/O Magic Technical Support
 

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