Question about HP DesignJet 488ca InkJet Printer

3 Answers

"media" error light after load and alignment and roll is pushed out.

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  • james raynor Aug 23, 2010

    I have loaded and aligned the roll media thousands
    of times.The cover is closed.The paper is aligned
    perfectly.The load lever is up and down at the right time in the loading sequence.
    the media light comes on and after cancel, the load
    light comes on but paper can not be reloaded until
    I re power the plotter.I will try sheet loading
    next: If that works then i will assume the part that reads the alignment for roll is bad.
    I have had the unit at an HP authorized shop for
    a few days.......they finally gave up.I have another repair company coming out tomorrow and
    I would prefer to get many solutions before they
    come....as their fee is about the current value
    of the plotter.any clues? also if there is anyone
    who has a MAC RIP driver for the 488CA I would be
    interested in purchasing.

  • james raynor Aug 23, 2010

    I have read the manual,reviewed procedure, and
    checked troubleshooting.

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3 Answers

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  • HP Master
  • 17,129 Answers

It looks as thought he main board is faulty. The best that can be done is to remove printer, uninstall and then reinstall the printer software. Now recoonect the printer to get this new harware detected and installed afresh.
The printer now must show ink levels and the mechanics must work. if not the printer hardware is faulty. might need to check the cost of the main board , estimate and confirm if feasible.

Posted on Aug 23, 2010

If the printer continually rejects your media, with the
Load Media light flashing,
You may have:

Loaded the media at the wrong side of the entry slot. You must load it with the right-hand edge against the perforated line on the printer.
Loaded the media at an angle. The right-hand edge must be parallel to the perforated line on the printer.
Held or pushed the surface of the media. You must hold the media only by the edges. Used media that is crumpled or warped or has irregular edges. Used hand-cut media, the edges of which do not form a right-angle or are rough. It is not recommended to use media that you have cut yourself; use only purchased sheet media.
For step-by-step media-loading advice, see page 2–9 for a sheet or page 2–19 for a roll.

Click on the link below to view the HP Designjet 488ca user manual

http://h20000.www2.hp.com/bc/docs/support/SupportManual/bpp02529/bpp02529.pdf

Click on the link below to update HP Designjet 488ca drivers and software:

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?locale=en_US&taskId=135&prodTypeId=18972&prodSeriesId=25253

Posted on Aug 23, 2010

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  • HP Master
  • 4,924 Answers

Check the media lever ..it must be lowered if you inserted media /in our case the media button have to be pushed to indicate roll media..The media led flashes also when the media is not aligned proper..In this case you have to take it out ..by lowering the media lever ..and raising the metal guard.. take it out and insert it again ...
here is manual for it ..and on the chapter * and ( you have about media and media troubleshooting ..
http://h20000.www2.hp.com/bc/docs/support/SupportManual/bpp02529/bpp02529.pdf

Posted on Aug 23, 2010

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HP Designjet 5500. Showing message: Media loaded incorrectly. Please see the attached picture, It comes when media already loaded and we switch on machine.


Media loaded incorrectly. Remove media


The media is positioned or aligned improperly.


Before the printer can continue, you must remove and
reload the media. See "Loading Rolled Media" in the User Guide.
media is
H/P Designet 5000 series front panel messages per website

Nov 06, 2013 | Office Equipment & Supplies

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Error 45.1.03 for t770


switch off the machine, remove paper and spindle of both roll & 2, close the roll covers, switch on the machine wait until ready mode appears, select load media, select roll 1. Load spindle in in the bank, verify properly seated or not, insert paper to load wait to printer perform load media..if successfully loaded issue closed..:Other services are not advisable to users only professionals can resolve the issue..

Feb 01, 2012 | HP DESIGNJET T770 Printer

1 Answer

Printer header path type 1, 2, and 4 prolem request for feeding back


If the media does not feed into the in-feed slot in the media cabinet, try the following:
  • Make sure both roller levers are lowered to open the in-feed slot.
  • Trim the leading edge of the paper so it does not get caught in the slot.
  • Insert the media evenly to avoid angles. Do not insert one corner and then the other.
    NOTE: A beep means that the printer has detected the media in the in-feed slot. The printer will only beep once in a load cycle, if media is removed and reloaded the printer may not beep again if the load process is not re-started through the front panel.
Media does not advance If the media does not advance far enough into the in-feed channel in the media cabinet, the paper is slipping and the rollers do not grip the media. Try the following:
  • The pre-tension might be applied incorrectly. Always apply pre-tension by turning the star screw on the left side of the spindle. Never apply tension by turning the media roll or the spindle disks.
  • Clean the rollers using the cleaning procedure.
  • If the media being used is heavy coated, try changing the media.
Media jam in the in-feed channel If there is a media jam in the in-feed channel, try the following:
  • Turn the multi-roll feeder off using the power isolator switch on the connector panel at the back.
  • Open the media cabinet doors and lower the roller lever on both sides.
  • Turn the spindle to pull the media out of the in-feed channel and to collect it back on to the roll.
  • If the media is blocked, place the spindle in the park position for better access to the in-feed channel, and then pull the media edges in a downwards direction on both sides.
  • If the media cannot be reached because the roll has finished and it has not been ejected from the front of the printer, open the rear cover and try to remove the media from the motion control assembly.
    NOTE: Do not insert media with crumpled or damaged edges, trim the media first.
  • Make sure the leading edge is trimmed straight.
  • Make sure there is even tension across the width of the media.
  • Make sure media is aligned (the same amount of media is fed across the width).
  • Apply pre-tension the media.
When the printer is going to be unattended for a long period of time, it is a good idea to load and unload each roll using the LOAD/UNLOAD commands from the front panel (if the media loading procedure was not completed when prompted by the printer). This will ensure that each roll of media loaded is correctly aligned and that the printer is capable of loading/unloading each roll when requested by the print jobs in the queue.
Media misaligned When a "Misaligned?? message is displayed, the printer unloads the media. Press ENTER to continue and the printer will display the "Ready for paper?? status message. Do the following:
  • Check for even tension across the width of the media. If there is less tension on one side than the other, then the media is not straight in the in-feed slot.
  • There is a hole on the right side of the in-feed slot. Make sure the edge of the media is aligned with the left side of this hole.
  • Lower the roller levers on both sides and adjust the media so that tension is even across the whole width. Turn the spindle disk quickly two or three times away from you and then two or three times in the opposite direction. This will help to create an even tension.
  • Lift the roller levers on both sides and try to load the media again.
If this does not solve the problem, remove the media from the in-feed slot and repeat the loading procedure. Make sure the roll is against the right hand spindle disk (fully inside the roll core), and do the same for the left hand spindle disk. The printer verifies correct alignment using the blue line on the right hand side of the printing area as a reference. Media does not unload correctly If the media does not fully unload from the in-feed channel in the media cabinet, check the following:
  • Maybe there is not enough pre-tension. Always apply pre-tension by turning the star screw on the left side of the spindle three or four times (or more if the spindle is on a low retainer bracket). Never apply tension by turning the media roll or the spindle disks.
  • The spring applying pressure on the retainer bracket is loose and the spindle is slipping in the retainer bracket. Turn the multi-roll feeder off and turn the retainer bracket screw one turn in a clockwise direction.
Partial or blank prints If the print is partial or blank, check the following:
  • Check the multi-roll configuration in the printer driver: Check that the Has Multi-Roll Feeder check box is selected.
  • Check default roll configuration: Check if a roll is installed for the roll configured as default. If a roll is not selected from the printer driver, the printer will try to print to the default roll, and if no identical roll is available, it will not print the job.
  • Check Productivity mode settings: If the mode is set to normal and the roll has finished, the job cannot be printed.
  • Check cable connection: Check that the printer and any network cables are securely connected to the printer. Make sure the parallel cable is connected between the multi-roll feeder and the printer and ensure that it is also firmly connected between the computer and the multi-roll feeder.
  • Check media configuration: Make sure the media rolls are configured correctly.
  • Check document file: When printing files that are generated with versions of printer drivers for printers without multi-roll feeders, the header section of some file formats already contains information on the media. In these files, roll or sheet information corresponds to roll 1 in the multi-roll feeder. These files will print to the Default Roll. HP advises that the top roll (roll 1) is used as the default.

Dec 09, 2010 | HP DesignJet 1050c plus InkJet Printer

1 Answer

We are using the Zebra 170XilllPlus printer for printing rolls of labels which they have some preprinted portions on them. However, after we printed the first label of a roll successfully the next and all...


Make sure the pause light is on and press calibrate. See if this calibration solves the problem. If not align the media sensors (top and bottom) to a position that is aligned with the least amount of preprinted data and calibrate again. Print configuration Power on while holding cancel key for 10 seconds. Use the config to help troubleshoot. Make sure the sensor type matches the media. Download user manual at zebra.com.

Nov 04, 2010 | Zebra 170XiIIIPlus Thermal Label Printer

1 Answer

Media Rejection


edgie46,
I have some bad news for you. The media sensor is faulty. This sensor is not sold seperatly. The entire pen carrage (head) has to be replaced at quite a cost.
Your part number from an HP parts supplier is C4713-60039

Its strange that is a refurbished machine with a faulty carrage. Maybee you can claim under a warrenty

May 01, 2009 | HP DesignJet 430 InkJet Printer

4 Answers

241.10 paper jam


Um I don't know what the other guy is saying since your paper jam has nothing to do with where he is telling to look...

From the service manual:

Error 241 subcode 10:
Page was not properly picked from tray 1.

Possible Causes:
Failure to feed possible causes include:
• Edge locking
• Worn or contaminated pick tires
• Overfilling of tray past the fill line.

Action:

Fan media.
Turn media over.
Reduce amount of media loaded in tray 1.
Replace pick tires.*

To replace pick tires:

Integrated tray autocompensator pick roll assembly removal

1. Remove the integrated tray, and look underneath the printer for the autocompensator arm. Pull the arm
down.

ea54de4.jpg

2. Press on the end of the tab (A) and pull the pick roll off the arm. Repeat this step for the pick roll on the other side. Next, gently release the autocompensator arm. Discard the used pick rolls.

d606c52.jpg

Installation
1. Remove the new pick rolls from their packaging.
2. Pull the autocompensator arm down. Locate the recessed area on the pick roll, and align it with the tab on the arm. There are two arrows on each pick roll. Make sure the bottom arrow faces you as you align the recessed area with the tab.

ae18bbc.jpg

3. Push the pick roll onto the arm with the tab aligned. Repeat this step on the other side to install the other pick roll.

c7c306e.jpg

4. Gently release the autocompensator arm. Insert, integrated tray.

Thanks and please take a moment to rate this solution as fixya.

Feb 04, 2009 | Lexmark T640 Laser Printer

1 Answer

Problem with plotter


Are the lights flashing? If they are flashing it is a system error, if they are on steady it is a recoverable error. When you push cancel is the media light the only one or is align media or ready on as well?

Aug 11, 2008 | HP DesignJet 450c InkJet Printer

3 Answers

PRINTER DO NOT ACCEPT PAPER ON HP DESIGNJET 450C


I don't know if you are running in sheet or roll media, but we have this problem with roll media if it is not aligned properly. Usually if I release the media lever and pull 10-12" of paper through and align it with itself and with the dotted line to the right of the plotter, then it will accept it. Sometimes takes several tries. Sheet problems may be caused by dirty sensors. Good luck.

Jun 12, 2008 | HP DesignJet 450c InkJet Printer

4 Answers

Error Code E0200D


I think making sure the paper is properly aligned fixes that problem. I get it once in awhile.

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1 Answer

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Try to check the paper media set on the plotter (roll/plain paper). It usually happens if paper media is not the same with the plotter setting. To change it, unload the paper, press the media button on the printer to the right media and load the paper again. It should work now.

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