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No dial tone at any jack. (12 total, 11 are home runs, one is and extension from a jack box) Disconnected each phone, problem still present. Have a dial tone at the NID. Tested each jack with the simple phone that worked at the NID. None worked. What to check next? Any special tester available that tests a line better than a working phone?

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You can use an ohm meter or a continuity meter to test the wiring but the regular phone will work ok. The next step is to disconnect all the internal house wiring from the NID and then replace them one at a time. After you replace a wire test all the jacks to see if the dialtone is on a jack. When you connect the bad wire/jack it will short out the jacks that were working on the previous tests. Then leave the faulty wire/jack disconnected from the NID and reconnect the remaining wires. The jack thats not working is the faulty wire.

Posted on Aug 23, 2010

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There is no outside line on my land line. on the message part it states "{line in use"


The "Line in Use" message means that the telephone can't detect a dial tone. This could indicate a problem with the phone, the wiring in your home (at one or more jacks) or the wiring outside of you home. I like to do the diagnostics with a basic wired telephone. This means that I don't have to bring a power cord with the phone as I test different jacks/access points.

First, if the message was on a cordless handset, make sure that the base is getting AC power. Next try a new RJ-11 cable between the phone (or base) and the wall outlet. If there is still no dial tone, try your test phone. If it gets a dial tone, then you know that the problem is specific to your original phone.

If you do not have a dial tone, try the test phone at another jack for that phone line (if available). If other jacks give a dial tone, then the jack or the wiring to the jack probably has a problem. Remove the wall plate and look for any loose or damaged wires. There are two types of connections. If you see screw terminals, then strip the insulation from the wire and then secure it under the appropriate screw. If you have a punch-down keystone jack, you will need a punch-down tool that is available at most hardware stores in the wiring section. Do not strip the insulation. Push the wire down into the contacts in the keystone. See http://www.lanshack.com/wire_phone_jack.aspx for the usual wiring patterns.

If there is no dial tone or no other jack, find the service box where your phone line comes in. Open the box and determine if there is an RJ-11 jack in the box. If there is, try your test phone. If you have a dial tone, then the problem is with the indoor wiring. If there is no dial tone or you can't test the line, contact your telephone provider. They should test your phone for you. Most providers will repair outside problems for free. (There are a few that are trying to get customers to upgrade and will try to avoid fixing wiring issues.) If your wiring problem is in your walls, you may want to ask your provider to find and fix the issue. You will have to pay for the service. If you have a DSL filter inside your home, you may need to replace that filter.

I hope this helps.

Cindy Wells
(I have had dial tone issues with phones on numerous occasions. Sometimes the fix is simple. When a handset cord had been substituted for an RJ-11 cable, the fix took seconds. When the phone service was upgraded and a cable fell behind the siding, the fix took a minute. Most often, the fix required a call for service. Several outages were due to broken wires. Sometimes a rodent chewed on the wires and sometimes a contractor dug into the underground lines. At one point my home's DSL filter was in the service box so that had to be replaced by the provider after a lightning strike. Since we went to a fiber optic service, we needed the fiber optic modem replaced once. In that case, we had intermittent phone, internet and television service interruptions until the hardware was replaced.)

Mar 10, 2018 | Lands Phones

1 Answer

Handsets do not ring. Display says line in use


A "Line in Use" message generally means that the phone can't get a dial tone. If all of the handsets/phones for that line are on standby or on hook, you need to check the wiring and incoming connection. First, connect a new RJ-11 cord between the phone and the jack. Check if there is a dial tone with the new cord. At least once, I saw a handset cord used in place of the RJ-11 cable. This combination will give this type of issue. If you have a DSL line, check the filter and replace it if it is inside.

For the rest of the wiring trouble-shooting, I like to check the wiring with a basic corded phone. Check if the test phone gets a dial tone at the first jack. If it does, then your first phone has a problem. If there is no dial tone, try plugging in the test phone at another jack on that extension line. If there is a dial tone, that suggests a problem at the first jack or the wiring to that jack. If you do not have a dial tone or there is no second jack, find your service connection. Open the box and look at the connections. If there is an RJ-11 jack, plug in the test phone. If you have a dial tone here, you have a wiring problem. If there is no RJ-11 jack or no dial tone, contact your telephone company. They can test the phone line and determine if the problem is inside or outside.

If the jack could be faulty, remove the cover plate. Look for any loose wires. There are two types of jacks - keystone and screw terminals. To replace a wire in a keystone jack, you will need a punch-down tool available at most hardware stores in the electrical and wiring aisle. Do not strip the wire; just place it in the correct position and push the wire into place with the tool. For the other type of jack, strip a small section of wire and secure it under the screw. See http://www.lanshack.com/wire_phone_jack.aspx to see the terminal connections.

In many places, the phone company technicians will fix an outside problem for free. This includes a DSL filter in the service box. (There are some phone companies that are trying to force system upgrades and will avoid fixing older wiring.) If the problem is inside but not at the jack, you may want a professional to search for the issue. Your phone company technicians will often do this for a fee.

I hope this helps.

Cindy Wells
(I've had dial tone issues several times. Some were caused by rodents chewing on the copper wires (underground service). Others were due to work crews digging up the wire. A final outage issue had to do with a lightning strike damaging the DSL filter. With a fiber optic connection, we've had two service issues. The first was just after the installation and involved only one jack. That cable had been dropped during the service upgrade. After locating the RJ-11 cable behind the siding and connecting it to the service box port, the problem was solved. The second required a service call - the fiber optic modem card began to fail and couldn't properly translate the signal. The card was replaced solving all of the problems.)

Nov 18, 2017 | Lands Phones

2 Answers

Our cordless phone says check tel line we have unplugged and plugged back in nothing called phone company they said everything was fine still our phone isnt working


You probably have a telephone wiring problem inside your home or your cordless telephone base has failed. I like to use an old corded phone for diagnostics. If you have other phones connected to the same phone line, make sure that all handsets are in standby/on hook.

First, try a different RJ-11 cable between the jack and the base. (Note: I have seen someone use a handset cord here. It doesn't work so make sure that the correct cable is in use.) If the "check tel line" message persists, connect the test phone to the jack with the RJ-11 cable. Do you hear a dial tone? If you do, then the cordless phone base has malfunctioned. If it is under warranty, contact the manufacturer. Otherwise, replace the phone.

If neither phone gets a dial tone, check if the test phone hears a dial tone at another jack on the same line, if you have one. If you have a dial tone here, then you know that the wires in the first jack or between the service box and the jack have a problem. Check the jack. There are two types of jacks: keystone and screw connections. Look for any loose conductors. For a keystone jack, you will need a punch-down tool, available at most hardware stores in the wiring section. Do not strip the wire; just push it back into the correct spot in the keystone. For screw-type jacks, strip the wire and secure it under the correct screw. See http://www.lanshack.com/wire_phone_jack.aspx for the pattern.

Find your service box. Check if any wires are dangling. I had a service upgrade where the wiring for one jack was left loose behind the siding. Once that wire was connected to the new box, all of the jacks worked. Even though the telephone company said that the service was good, try your test phone if there is an RJ-11 jack in the service box. If you do not have a dial tone, get your phone company to send a technician. The outside wiring needs to be repaired. (Most companies should repair this for free. However, some companies are trying to get more people switched to other service types.)

Do you have a DSL line? If so, where is the DSL filter? If your filter is inside, you may need to replace it. If it is part of the service box, your telephone company technician should fix it for you.

If your phone line has a dial tone at the service box and the problem isn't in the jack, then you may want to hire a professional to fix a wiring problem in the wall. Most telephone companies will provide a technician to do this for a fee.

I hope this helps.

Cindy Wells
(I have had mice damage copper wire leading to a phone line outage. Other external wiring problems were due to contractors digging too close to the phone line. With a fiber-optic service, when the modem in the service box failed, the phone lost the line and dial tone.)

Sep 16, 2017 | Lands Phones

1 Answer

CS6482 model phone system; (1) base unit, (1) additional phone. Cordless phones are both showing "LIne In Use" but there is no dial tone and neither phone is "in use"


The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See http://cablesupply.com/content/47-telephone-connections-and-rj11 to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

I hope this helps.

Cindy Wells

Aug 16, 2016 | Lands Phones

1 Answer

My motorola Model K704B is saying "no line in what can I do to fix it


The "No Line" message means that the base of the cordless phone either doesn't have power, the line is damaged or that the handset/base are not communicating properly. To diagnose the problem, first check that the base AC cord is connected to a good outlet. You may want to unplug the cord from both the phone and the wall outlet and then plug it in again. (I've seen a case where someone turned off a surge protector and forgot to turn it back on; without power, the cordless phone won't work.)

To check if the problem is the phone line, I like to use an old corded telephone. Plug the backup phone in and check for a dial tone. If there is no dial tone, try a new RJ-11 cord. If there is still no dial tone, try the test phone at another jack. If you can, find the box where your telephone line service comes in. Open the box and look to see if there is an RJ-11 jack. If that jack is present, try using the test phone and listen for the dial tone. If there is no dial tone at the service box, contact your phone company. They should fix this problem for free. (It's possible that rodents have damaged the phone line outside of your home.) If the box doesn't have an RJ-11 jack, you'll need the phone company to test the service and repair it if needed.

If there is a dial tone at the service jack, then you have an inside problem. If there was no dial tone at only the first jack, you can check the jack itself. Unscrew the face plate and look at the back of the unit. There are two types of connections. If you have the screw terminals, look for a disconnected wire. Strip a new section of wire and secure it under the correct screw on the face plate. See http://cablesupply.com/content/47-telephone-connections-and-rj11 for the wiring pattern. If the jack uses a keystone, you'll need a punch-down tool that is available in many hardware stores in the electrical wiring section. Do not strip the conductor; just push it down into the correct slot of the keystone. If the problem is not at the jack, you'll need to check all of the wiring from the service box for damage. Your telephone company will do this for a fee.

If the test phone had a dial tone at all of the telephone jacks, then the problem is with the cordless handset and the base. One of the two units is not communicating correctly (transmit/receive). If your cordless phone is still under warranty, contact Motorola. If only one handset can be used with the base, replace the phone. If your cordless phone can pair multiple handsets with the base and only one handset is giving the "no line" message, replace the handset.

I hope this helps.

Cindy Wells

Feb 05, 2016 | Motorola Cell Phones

1 Answer

Why does my panasonic cordless home phone have the error message "check tell line?"


I like to use an old corded phone to diagnose telephone line problems. First though, try a new telephone cord between the base and the phone jack. (This can be obvious to some but I once saw a person swap a handset cord (the coiled cord) and an RJ-11 cable.)

Next plug a different phone into the jack. If it gets a dial tone, the KXTGA470B needs service. (If it is out of warranty, it may be better to replace it.) If the second phone does not get a dial tone, try the spare phone at a different jack if there is one. If the phone gets a dial tone at this jack, your wiring to the jack or inside it is faulty. I'd check the jack first, unscrew the faceplate and look at the back of the unit. There are two types of jacks. One has all of the conductor wires connect to screw terminals. If any wire is broken, strip the shielding from a bit more of the wire. Then wrap the wire under the appropriate screw. The other type of jack is a keystone. If a wire is loose, you'll need a punch-down tool (available at many hardware stores in the wiring section). Do not strip the wire, just press a new section into the correct point on the keystone. See http://www.lanshack.com/wire_phone_jack.aspx for the pin assignments.

If there isn't another phone line jack or there is no dial tone at another jack, find where your telephone service comes in. Open the box and look inside. If you are lucky, the service will have an RJ-11 connection. Plug in your test phone and check for dial tone. If there is still no dial tone, call your phone company and tell them to fix it. (I've had mice chew wires in underground service.) It will be a free repair. If there is a dial tone here, you've confirmed an inside wiring issue. One thing to check while you are at the box: since you have multiple jacks, check that all of the wires connect to the box. We had our service upgraded and they forgot to wire one jack to the new service box. (It was obvious when we went to the box; the wire was just floating behind the house's vinyl siding.)

Next consider your service type, if you have DSL with your phone service, check the filter. Some phone companies have these inside the home and you are responsible for it. Lightning strikes nearby can damage them and interrupt the phone line. Otherwise, since you didn't see any breaks in the wires when you inspected them, you may want a professional to check the wiring. It's possible to have one broken conductor within the shielding. (One way to test this is to swap the wires at the service box and the jack. Most RJ-11 lines are 4 or 6 wires. Two wires are needed for each line. Use the diagram I linked to above and physically connect the R2 and T2 lines to the R1 pins.) Some telephone companies will do indoor repairs for a fee.

If the service box doesn't have an RJ-11 connection or you have an outside DSL filter, ask them to send someone out to physically check the service. (Just because their computer says it is up, doesn't mean it is. I've seen it happen.)

I hope this helps.

Cindy Wells
(My preferred test phone is an old rotary unit. It never fails unlike some newer phones.)

Aug 01, 2014 | Panasonic KXTGA470B KX-TGA470B KX TGA470B...

1 Answer

Panasonic DECT 6.0 shows "in use" but it's not. Why?


When I get this error, it's often a problem with the phone line wiring. Sometimes, it is the phone itself.

I like to use a spare corded phone and a new RJ-11 cord to localize the problem. First, try using the spare phone at the jack where the Panasonic base is plugged in. If you get a dial tone with the spare phone, try the new RJ-11 cable with the phone. If there is still no dial tone, then the phone needs repair or replacement.

If you do not have dial tone with the spare phone, try the test phone at another jack on that phone line.If there is dial tone, there is a problem with the first jack. You will need to open the jack and check the wiring. These are either keystones jacks or screw terminals. The keystone type require a special tool to press the wires into the terminal block. This is available at many hardware stores in the electrical wiring aisle (with the keystones and wires for whole house video/telecommunications access).

If you still have no dial tone, find the telephone access box. If you are lucky, that box has RJ-11 jacks so that you can test the line. If there is still no dial tone, contact your phone company. Outside line problems will be fixed by your provider.

If you have dial tone at the access box, you have a wiring problem somewhere inside.You can try to track the wires in any exposed area for signs of damage. You might want to call a professional to check the wires in the wall. Your phone company will do this for a fee.

I hope this helps.

Cindy Wells
(my own phones gave "Line In Use" when a contractor damaged a wire digging in the wrong spot and when mice got to the underground lines outside. Those problems were fixed by the phone company.)

Jan 29, 2013 | Panasonic DECT 6.0 Expandable Cordless...

1 Answer

HELP?Why Does my telephone say connecting?


Most cordless phones will say connecting when the handset is out of range, the base has no power or the base does not have a dial tone.

I start my tests at the base and make sure that another phone (preferably an old corded phone) gets a dial tone at that jack. Try a new phone cord to check if the cable is bad. Check if the power brick for the base is warm and that the outlet has power. For some phones, you can reset them by unplugging the base and removing the battery from the handset. Then reconnect the battery and plug in the base. Check if the handset and base can communicate (try the Find Handset option). If needed re-register the handset.

If the test phone doesn't get a dial tone, then you need to find where you have a wiring problem. Try the test phone at another phone jack. If there is still no dial tone, find the telephone service box (where the phone line comes in). If you have a fairly new service, you will find an RJ-11 jack in the box. Plug in your test phone and check for a dial tone. If you have no dial tone, contact your phone company. They will come and fix the line for free. (If you can't use an RJ-11 cord at the service box, your phone company will test this outside connection.)

If there is a dial tone at the service box or at one jack and not another, it's an inside wiring problem. Look at any open wires (perhaps in the basement) for obvious damage. Open the jack and check for loose wires. (There are two types of jacks - one wraps the wire around a screw, the other requires a punch down tool to secure the conductors in the keystone. The conductors should be connected to the terminals in the correct order. To see a picture of the terminal connections that are used, see http://www.lanshack.com/wire_phone_jack.aspx . The punchdown tool is available at many home improvement stores in the wiring aisle.)

If your test phone had dial tone at the original jack and resetting the phone by disconnecting the power did not help, then the phone needs service. If it is under warranty, contact V-tech. Otherwise, you may be better off replacing the unit. These phones are not meant to be user serviced.

I hope this helps.

Cindy Wells
(if you add a comment with the model, then I will check if I can provide more details in my solution.)

Sep 28, 2011 | Vtech DECT 6.0 Cordless Phone with Digital...

2 Answers

Error message CHECK TEL LINE my phone line is connected and i followed all the right steps to connect my handset to the base HELP!


This sort of issue requires you to check if the base or the phone line has a problem.

I prefer to use an old corded phone for testing. I also get a new RJ-11 cable. Unplug your phone base from the jack and check for dial tone when you plug in your test phone.

If you get a dial tone on the test phone, try the new cable with your cordless phone. If you still get that message, then the phone has failed. If it is under warranty, contact the manufacturer for repairs. If it is out of warranty, then determine if it is worth fixing or replacing. These phones are not designed to be fixed by the end user.

If you do not have a dial tone, take your test phone to another jack on the phone line. Check if there is a dial tone at that point. If there is a dial tone, the problem is at the first jack or the phone line to the jack.

If you still do not have a dial tone at the second jack, find where your telephone service comes in. Open the box and determine the type of connection used. If you are lucky, it will have RJ-11 connections. Plug your test phone into the jack and check for a dial tone. If you do not have a dial tone at this point, call your telephone company. They will fix the problem for free. If you find that the connection is not an RJ-11 type, call the phone company and have them test the line and repair it if needed.

If you have a dial tone at the service box, then you have an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.

I hope this helps.

Cindy Wells
(who has had outside phone line problems due to rodents chewing on wires, road crews digging just a little too much, and lightning damaging a DSL filter.)

Jul 07, 2011 | Uniden Cordless Phone

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