Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Jammed fax; cant open door

Paper jammed while sending fax. says to open fax roller door on top. it seems it wont opne/doesnt open? no tsure how much or how to force it.

read about unplugging and #3, not sure where to to the #3. on HP, on keybd computer??? when to do it. did it on hp; nothing changed.

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  • susandale May 08, 2008

    there's no tab.

    i went to circuit city, and the guy there used considerable force to open the door. i just was afraid to try that hard, since it's plastic and all. and it didnt really look as if it would open. it did, and it's fine, thank you so much for responding.

  • susandale May 08, 2008


    tx agn. model # is 6210. see no tabs. but a 1 inch horiz line on oen sid ethat implies, pull here. it's tricky, cuz it is easy to push agianst the fax tray to pull the door open. instead, we noted, brace forearm against outsid e edge of door, and pull w/ that hand. that's our best case scenario. s.

  • susandale May 09, 2008

    it is the fax door accessing the fax roller, not access to the print roller that i was going for.

    sorry, i clicked mistakenly on inappropriate, sorry. my mistake. i meant it wasnt answering my query. and thanks for trying.

    cc guy didnt open my actual printer, just one in the store. and i see no other way to access fax roller, nor openning that door. tho have wondered about how to get into the rear door., so thanks for that,



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I was told to clean all the rollers on the printer & it stopped jamming!

Posted on May 08, 2008

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There should be green or red tab to open this door

Posted on May 07, 2008

  • Christophe Thompson
    Christophe Thompson May 08, 2008

    your welcome theres couple tabs on fax so it can be opened properly if you have model number i can get the manual so that i can give you the proper way to open it next time

  • Christophe Thompson
    Christophe Thompson May 09, 2008

    chapter 14

    page 108 is the start of this link for the manual of cleaning and raising lid

    the circuit city guy might have done damage to your printer manual states

    1 Make sure the HP all-in-one is on

    If the HP all-in-one is off when you lift the print-carriage access

    door to access the print cartridges, the HP all-in-one will not release the

    cartridges for changing. You might damage the HP all-in-one if the print

    cartridges are not docked safely on the right side when you try to remove


    2 Open the print-carriage access door by lifting from the front center of the device,

    until the door locks into place.

    The print carriage moves to the far right side of the HP all-in-one.

    page 113

    Paper has jammed the HP all-in-one


    1 Press in the tab on the left side of the rear clean-out door to release the door.

    Remove the door by pulling it away from the HP all-in-one.

    in the back of printer

    Trying to clear a paper jam from the front of the HP all-inone

    can damage the print mechanism. Always access and clear

    paper jams through the rear clean-out door.

    2 Gently pull the paper out of the rollers.

    If the paper tears when you are removing it from the

    rollers, check the rollers and wheels for torn pieces of paper that

    might be remaining inside the device. If you do not remove all the

    pieces of paper from the HP all-in-one, more paper jams are likely to


    3 Replace the rear clean-out door. Gently push the door forward until it snaps

    into place.

    4 Press OK to continue the current job.

    page 145 to 146 in the pdf file manual not by the book manual



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does this help you ?

Issue While printing, copying, or receiving a fax, a paper jam occurs. If the jammed paper is removed incorrectly, other problems may occur. Clearing paper jams Remove the jammed paper by following the steps below: WARNING: Jammed paper must be removed using the rear access door to avoid mechanical damage. Do not remove jammed paper from the front of the all-in-one.
  1. Turn off the HP product and turn it so the back of the all-in-one faces you.
  2. Disconnect the power cord from the back of the all-in-one. CAUTION: The power cord must be disconnected to allow the paper feed rollers to turn freely and avoid mechanical damage.
  3. Locate and open the rear access door by pressing in on the left side tab to release the catches and then pulling the door toward you. Figure 1: Removing the rear access door c00100775.jpg
  4. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  5. From the rear access door opening, remove the jammed paper.
  6. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  7. Reinstall the rear access door.
  8. Reconnect the power cord and turn on the all-in-one.
Preventing paper jams The following information will help prevent paper jams from occurring:
  • Never use paper that is wrinkled or damaged in any way.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with fresh paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door isn't locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with clean water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

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