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The problem mite be dirty rollers that feed the paper, try cleaning with alcohol or worn out replace. Problem is the paper roller is miss feeding not taking up the paper instead of hitting something in the machine paper jam.
soes it say original jam or just paper jam if the jam is in th document feeder part open the top and check the sensors where the paper goes trhough.you may have to take the toner/drum unit out to reset the jam also if there is a door on the back open and close this to reset the sensors. If there was no paper the first time check the paper tray by pulling out and then look inside where the tray sits as the poaper might be stuck there.. also check the tray in that the paper sits tight in the guides and the rollers that feed are not dirty. If turning on and off doesnt get rid of the jam there is something stuck on one of the sensors..Goood Luck A
its the problem of the rollers which pulls the papers they r worn out.I've seen this before repairing computers and asked about fax
machines while I am there. There are rollers that cling on to the paper and
move it through the machine. When the rollers are worn down they do not grip
the paper. For a short fix you can get something rough like sandpaper, brillo
pad, etc, and gently scratch the rollers to give them some traction. This will
temporarily solve your problem until you can get the rollers replaced.
The transmit cover will have to be opened. If you can't do this call a repair man. He will be looking for damage to the last roller called the paper out roller. It may have become dislodged from it's holder, or the holder itself may be broken. If the machine is within warranty, take it back for repair.
hp tells me to do the following
does this help you ?
While printing, copying, or receiving a fax, a paper jam occurs. If the jammed paper is removed incorrectly, other problems may occur.
Clearing paper jams
Remove the jammed paper by following the steps below:
Jammed paper must be removed using the rear access door to avoid mechanical damage. Do notremove jammed paper from the front of the all-in-one.
Turn off the HP product and turn it so the back of the all-in-one faces you.
Disconnect the power cord from the back of the all-in-one.
The power cord must be disconnected to allow the paper feed rollers to turn freely and avoid mechanical damage.
Locate and open the rear access door by pressing in on the left side tab to release the catches and then pulling the door toward you.
Figure 1: Removing the rear access door
Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
From the rear access door opening, remove the jammed paper.
Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
Reinstall the rear access door.
Reconnect the power cord and turn on the all-in-one.
Preventing paper jams
The following information will help prevent paper jams from occurring:
Never use paper that is wrinkled or damaged in any way.
If you are having problems using paper that has already been printed on once (recycling), replace it with fresh paper.
Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door isn't locked.
Every six months to one year, clean the paper feed rollers with a rag lightly moistened with clean water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
When printing envelopes, tuck the flap into the envelope and crease the folds before printing.