Question about Computers & Internet
Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=421997&lc=en&cc=us&dlc=en&lang=en&cc=us to have the utility check your system to see if the proper driver is installed.
It is difficult to understand your exact problem from the description that you "can not get it to load", but I would further suggest, if the above process does not solve it, go to http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=38475&lc=en&cc=us&dlc=en&product=421997&lang=en, which presents two specific resolutions. Both are related to installation of the software that came with the printer, and it appears that if this is done properly, the printer should function without issue.
Finally, any remaining issue can be directly resolved by working through online chat directly with HP, while you are at the machine you are trying to connect the printer to and working with one of their techs. This should provide you with resolution, and thank you for rating FixYa!
Posted on May 04, 2008
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Posted on Jan 02, 2017
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