Question about Canon Office Equipment & Supplies

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I keep getting an ERROR ----paper output slot-- the paper is jammed. Clear the paper and press OK----message on my canon pixma600 all-in-one ....i followed all the steps in my manual and still get this message....i found no paper jammed in machine...can you help me????

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  • jnroberts125 Aug 22, 2010

    even after i turn unit off and back on again....i still get the same error message...i can not do anything else with the printer

  • jnroberts125 Aug 22, 2010

    or you still with me

  • jnroberts125 Aug 22, 2010

    jayantjha333--------i am waiting for an answer....i was under the impression that i could keep asking for solutions until my problem was solved

  • jnroberts125 Aug 22, 2010

    OK i will contact customer support center and let them know that you would not answer my comments

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The jam message comes when the rolls encounter an abnormal resistance which might be caused by something else than paper. Take a very close look at the entire roll - including the cogs at their ends - there is something there that blocks the movement. Use a flashlight to see better and rotate it by hand to view it from all sides.
As a reminder - on this site we are notified that you have posted a reply by email. If the person who replied top your original question doesn't open its inbox from time to time he has no idea that you have replied. Remember, we are all volunteers on this site, from different countries.

Posted on Aug 23, 2010

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The error is because of a paper jam or because ofsome dust particles which are there in, to fix it do a complete clean up and clear the paper jam if it there is any:
Follow these step to clear the jam:
•1
Protect yourself from shock. Disconnect the power cord from the back of the Canon Inkjet Printer. This is an important step when working inside ANY electronic device.
•2
Unhinge the back access panel of the printer. It seems repetitive to say this, but this door will be in the BACK of the printer.
•3
Look through the opened back panel and look for paper. Remove any and all paper you find jammed there.
•4
Close the back access panel. Make sure that it latches into place and looks the same way that it did before you opened it.
•5
Find the front or top access panel. This is the panel you would lift to change ink cartridges. Open this access panel. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer, go back and do that now. Look for paper that may be jammed in this area of the printer.
•6
Remove any paper you find jammed here. When pulling from the front there will be resistance from the paper feeder. Pull slowly or the paper will rip and create a more stressful problem.
•7
Close the front access panel. Make sure that it falls or latches back in place. It should look the same way that it did before you opened it.
•8
Plug the printer's power cord into the wall outlet, and attempt to print again. If the printer prints the job, then you have successfully removed the paper jam.
To clean the printer follow these steps:
Cleaning the Outer Case
•1
Collect the supplies you need: a soft cloth and cleaning fluid made for plastic. (Water is fine in most cases.)
•2
Check the printer manual. If the manufacturer has provided specific instructions, follow them.
•3
Turn off the printer.
•4
Dampen the cloth with water or cleaning fluid.
•5
Wipe the outside of the printer, making sure that no fluid gets inside.
Cleaning Cartridges or Ink Nozzles
•1
Use the cleaning buttons on your printer if it has them.
•2
Initiate cleaning through the printer software.
•3
Open the printer software by double-clicking on a printer icon or opening a document and then selecting Print from the File menu.
•4
Click a button labeled Options, Troubleshooting, Clean Print Cartridges, Toolbox, Printer Utilities or something similar. (This varies by manufacturer.)
•5
Click a button labeled Head Cleaning, Run Nozzle Check, Clean Print Cartridges or something similar to begin the process.
•6
Follow the instructions on your screen.
•7
Repeat the cleaning process if the results aren't satisfactory.

Posted on Aug 22, 2010

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