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I have a Kenmore stove Model # C970-440994 Serial# N F 83420324 and now it will not let us use the top burners code error h.e. shows all the time What can we do ???

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  • oberg5 Aug 23, 2010

    would help if it was a washer but its a kenmore stove . did you read the problem??

  • oberg5 Aug 23, 2010

    the stove is a kenmore model# C 970-440994 will not let us use the top burners has H.E on the panel board.

  • oberg5 Aug 24, 2010

    one burner has a no# 7 and one has a E, the other have HE. It will clear then it will return,to the error codes. It also start to beep periodically.



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That error code is incorrect your not reading it correctly kenmore error codes are like f1 i see you do have a kenmore elite stove from your model number please message back the correct error code allthe error codes would start with F please clarify and i can diagnose properly thanks again

Posted on Aug 23, 2010

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  • Rick Ead
    Rick Ead Aug 24, 2010

    I have looked through many different manuals on your situation and due to the flashing and beeping i would say either your eprom on your control board is bad or what they also suggest is unpluging the unit for 10 seconds to see if it will reset most likely you will end up having to replace the control board this is usually caused from some sort of a surge in power but personally i feel they just dont build them as well as they used to on the other hand i have found one manual stating the because of the f7 error you would either have

    A= Function pad button stuck
    B= Bad clock
    Unstick Button
    Replace Clock

    and here is the other one from whirlpool it all depends who made your unit usually whirlpool makes the kenmores

    Stuck function switch or button on ERC
    Replace ERC (Electronic Range Control / Clock)

    so basicly your gonna end up having to replace the control board to make it work again sorry about the bad news please remember to rank how this opinion has helped in your appliance situation and if i can answer anymore of your questions please message me back Have a great day


  • oberg5 Aug 24, 2010


  • Rick Ead
    Rick Ead Aug 25, 2010

    ty for the post i await your reply

  • oberg5 Aug 29, 2010

    it did not work not the control panel has nothing???

  • Rick Ead
    Rick Ead Aug 29, 2010

    then you would have a bad control board or a switch problem then remove back panel and lift up front lid cover and do power tests from the board to each control then to each burner its how you will, assure that it is a board or a switch problem


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Follpw these steps to fix the problem:
•1 Check the display for an error message and identify the error message. "SUD" means that the Suds Routine has run and excessive suds remain and have been detected. "F20" indicates a water inlet problem with no or insufficient water supply. "F21" is a drain problem. "F22" is a door lock issue.
•2 Use HE (high-efficiency) detergents if the SUD error shows.
•3 Press the "Stop" button twice to cancel the cycle and unplug the washer if "F20" or "F21" shows. In the case of "F20," look for water faucets that aren't turned on, inlet hose screens that are clogged, or kinked or frozen inlet hoses. In the case of "F21," check the drain hose for kinks, freezing and clogging. Remedy and try the cycle again.
•4 Press the "Stop" button twice to cancel the cycle if "F22" shows. Check that the washer door is firmly shut--open it and shut it and try again. Make sure there aren't items blocking the closing of the door. Don't overload the basket. Try the cycle again.
•5 Press the "Stop" button twice to cancel the cycle if an error code other than "F20," "F21" and "F22" shows. Choose the "Drain & Spin" cycle if there is excessive water in the machine. Start the cycle again, and call for service if the error message reappears.

Posted on Aug 22, 2010



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