Question about Canon Printers & Copiers

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I have a canon D2400U scanner. When trying to scan a photo, the scanner does its little back/forward shuffle then slowly drives back, past the start position until it jams and the belt jumps on the gear. I have switched off, restarted,etc but can't get past this point. Using windows XP.

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I just had exactly the same pb; could find that the 12V dc power unit was bad; changed it and then everything is OK
It looks like the quality of 12V current isn't good (regulation failed)
For replacement I actually used a PC Power unit, and reused the DC cable (with the ferrites) for the scanner's plug isn't a standard one.

Posted on Apr 12, 2013

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SOURCE: Scanner is jammed

There is usually a scanner lock button on these units, either located under the Auto feeder on the left side, or on the left side of the machine

Posted on Jul 17, 2009

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Hello!


You may enjoy the most easiest way of scanning by using Canon MP Navigator software. You may get the download from http://support-my.canon-asia.com/

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im sorry???

for my analyzation on your problem...

maybe this is the problem...

your are scanning a photo???not documment??
try to scan photo in your scanner menu make sure scan photo is the one you will choose not scan document...some scanners have that options...

i hope it helps..rate me..

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sounds like the scanner is skipping pixels. that is usually a sign of malfuncting. the best solution is get a new one. cost of getting new one is much cheaper to repair it.

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I'm using an MG5220 and got this same message. Here's how I fixed it.

On the printer control panel press the soft key to select the scan function. Then hit the soft key to select Save/Forward. Then select Foward scanned data to a PC. On the next screen make sure to select the appropriate PC. In my case I'm connected wireless but the selection was set to USB connection and that's why I was getting the error noted above. When I picked the PC that is connected wirelessly everything worked fine again.

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Scanner has a sense to observe ..

Try with normal 2.0 or 2.5 mm. glass (available on store of glass/mirror seller)

The same size cutting is necessary,

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try checking if you have completely installed all the drivers for your printer. scanning and copying dont usually needs drivers because you can do that even without a computer. but scanning requires your scanner to be read by your pc. try checking for the scanner driver from the cd that came from your printer.

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i have found the way to scan items from a Canon MX310 (on windows)

1.On windows go to control panel
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That is all the steps you will need.
17 years old computer tech.

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I had the same problem.Adding twain_32.dll to the Windowsfolder solved the problem.For people who don't want to search for it: Look Here.
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