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My notebook will not switch on even when plugged into the mains although I think that the mains feed is a bit dodgy too. It worked perfectly last night before I switched it off and plugged it in to recharge. Ann

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Hi!
Please remove the battery and power cord from the laptop then wait for 60 secs. and connect the power cord only and try to power on if the laptop do not power on then either dc jack or the power circuit board is defective.

Posted on Aug 22, 2010

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Posted on Jan 02, 2017

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I had this exact same problem - in my case caused by the wire that should provide a continuous feed so the unit can keep its settings actually being from the ignition switch, and the continuous feed wire being connected to the terminal that should be from the ignition switch! I had a red wire (continuous feed) and a yellow wire (ignition activated feed) feeding to the back of the unit, and all I did was to switch these over - both wires had their own connectors let into the wires a few inches from the unit so that switch over job was easy. Works as it should now, although i have a grazed knuckle as the wires leading to the plug at the back were a bit too short! Chris

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Hi when you switch it on have you tried holding down the on off button for about 10 seconds as this often resets most printers.
Also when you sya thier is no paper jammed in printer are you absolutely sure their is not even i tiny bit of paper still stuck as it only takes a tiny bit of paper to make this message appear.
If you are confident in removing the paper feed witch is difficult to do as you need to make sure it goes back perfect as if it isnt the paper wont feed.
Alot of people say their is no paper jammedand they call somebody out to repair the printer and they get charged a fortune for removing a tiny bit of paper.
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There is a possibility that the battery has a damaged or faulty surge protector. This will make the battery work at random times. This is not a fixable issue outside of replacing the battery again.

Return the battery and get them to send you another if possible.

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Will not charge although it can detect it is plugged in


Hi Natasha,

Unfortunately this is a common problem with current Dell laptops. The notebook checks whether or not you are using an official Dell charger, and if not then it refuses to charge the battery even though the laptop will still work. This means that if you are using a third party charger you will only be able to keep doing what you are doing.

If on the other hand it IS an official Dell adaptor then it is possible that the sensor in the adaptor is faulty. Either way if you want your battery to charge you will need to get the right adaptor from Dell.

I don't like the fact that Dell notebook work this way as there are many perfectly good third party adaptors on the market but at the moment there is no other way around this issue.

All the best

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I had a "Doh!" moment the day after posting my problem. As I was packing up the scanner to put it in the attic, I suddenly noticed the on/off switch on the side. I'd never noticed it before. Connecting everything and flicking it to ON made the lights come on and my scanner worked perfectly. I'd recommend switching off at the mains after every use, however, as there is something a bit dodgy about the power supplies.

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