Yes, it is possible. If that is the case, you will have to have it services by a Zodiac licensed repair person. There are a few things that you can try first, though. You might need to install a ladder guard. This is a common addition to these pool cleaners. If could also be an issue with your hose weights not being spaced correctly or your water pressure not being strong enough (use Star Control to check). If you can't fix it with one of these solutions, contact the technical service line at 1-888-786-7797.
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