Question about HP Photosmart C5180 All-In-One InkJet Printer

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Printer is no longer printing from the magenta cartridge. I have changed the cartridge and run the cleaning cycle 4 times and still not red. What else can I try?

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  • HP Master
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Hi there maximum time we found it is a the head problem. The print head is what the cartridges sit in inside of the printer. For resolve the problem please follow these.

Open the printer and wait for the carriage to slide over. Some how if its not come then Unplug the printer & Manually slide the carriage.
Now Remove the ink cartridges from the print head & Use wet warm cotton swab or use alcohol to thoroughly clean the print head.
Repeat this until there is no ink residue coming off on the cotton swab. After finished it make the head dry then fix it back. Now Try to print something now
If that does not work then follow the next step.

Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope that's start working , if no luck then Uninstall the printer driver & restart the PC & Printer both again. Now install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.

Posted on Aug 22, 2010

  • Ross Bennett
    Ross Bennett Jul 19, 2014

    can't get the carriage to move. It is just the red that isn't printing

  • Ross Bennett
    Ross Bennett Jul 19, 2014

    got the carriage lined up, cleaned it and still not working. Have to stop now and try later. Thanks for your advice.

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SOURCE: Kodak Easyshare 5300 Printer prints magenta tinted pictures

1 800-474-6836 this is a support number for HP products. They may be able to help you here or guide you to another source.

Posted on Feb 01, 2009

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It's really hard to say without knowing a bit more.
When and how did this happen?
Did you keep the machine idle, without using it for some time?
Lack of regular use causes the jets to clog up because of dry or drying ink.
Did you try refilling the cartridge?
Not all ink is universally suited.
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If you have already done lots of head cleans with no result, are you sure you have a good magenta ink cartridge? To eliminate the possibility of a faulty cartridge, buy a new set of compatibles on E-Bay - they're very cheap. You can always re-use the old one later if it turns out it is OK.

If none of the above works, then you may have blocked magenta print head nozzles. You can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid
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