Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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I have an external WD5000CO32 that use to work but now isn't being recognized on any computer. I have data that is on the drive. How do I retrieve the data. It powers up, the light comes on. I have tried other USB cables, and still nothing. Please help.

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Posted on Jan 02, 2017


SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

These WD Passport external drives are junk. This happened to two of mine, switched to Maxtor.

Posted on Sep 01, 2008

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SOURCE: PC Cannot recognize External Seagate Drive

This is a common problem. IF the external was unplugged during a operations, there is a possibility of hard drive corruption. Also, you mentioned it was on a MAC. If your buddy formatted the drive for the MAC (Which would be HSF) so PC won't see the filesystem anymore until you reformat for PC (FAT or NTFS). I understand you might not was to reformat, but that is my recommended answer to this issue. There is one other choice though. Try googling Diskwarrior. This program is pretty good at repairing corrupted harddrives and it pretty good at detecting filesystems. If disk warrior doesn't do the trick, I would go with reformating.

Posted on Jul 19, 2007

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SOURCE: simpletech external hard drive 500gb

well trying to remove is not a problem if you have some experience of putting it in the hard drive but ,check the wire connections first of all ,but i must inform you if you dont have any idea then ask on some repair shop just the opening part inside the things are really simple it has a LED for power on and off and some simple connectors that connnect ur hard drive to the usb from which you connect it to your computer so check if you can open just the outer shell with some help!!!hope it works for you!!

Posted on Feb 01, 2008

SOURCE: dropped a WD passport drive, now it won't load. HELP!

Unfortunately, these drives are not made to be dropped.

It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.

Contact Western Digital for a warranty replacement.

Posted on Apr 29, 2008

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SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

my pc not recognizing my wd passport

Posted on Oct 05, 2008

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Can I retrieve data from a non-working hard drive?

There are people who can retrieve data from dead hard drives but it can be costly so get quotes first-- look in the phone book
other than that the data is long gone

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External Harddrive stopped working / isn't recognized anymore by my computers.

If you're lucky, it's just your drive isn't receiving enough current to it (and therefore can't spin - thus those strange sounds) and if you're a bit less lucky it might be an electrical problem of the controller board of the enclosure. I don't imagine you have another power supply for the external enclosure on hand, and I doubt any warranty for your product would include data retrieval, so here's what you can do yourself; Unscrew the hard drive out of the external enclosure and try connecting it directly to your PC (you will need to know which end goes where, beyond that it's pretty straight forward and you need not be a computer wizard to test it - just make sure you don't fiddle with your PC's innards while it's plugged in and as a precautionary measure unplug he power cord off it before even opening it up). Follow up on this topic if you require any additional help with it. If you can manage, then once connected, plug you PC back to the el. grid, turn it on and see if the affected hard drive came back to life. Boot to your OS and make a backup of data you need to retrieve either on your other internal drive or alternatively burn it to recordable optical media. You will need another external enclosure for your drive after it and, may I suggest, you get an actively cooled one instead. If you're unlucky, it's the hard drive itself that's gone bad (in external enclosures it's most typically due to overheating and might be hard drive's PCB board that's burnt). That will require advanced servicing and might cost you an arm and a leg to get your data back, depending on where the problem lies. PCB can be exchanged for a working one also in a DIY fashion, however it requires a bit more know-how and I wouldn't suggest you do it on your own. If the motor gave, then servicing in a "clean room" environment is required and that might get darn expensive. Best of luck, though! Please tell us how it went either case ;)

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I have a Verbatim portable hard drive model #JH8916 that has a capacity of 250GB that seems to be malfunctioning and isn't recognized when the USB cable is plugged into my computer, an HP tower. I...

This is a common problem with external drives, I have had it happen to Segate, WD, and a few off brand drives. Usually when one of these drives gets flaky, you have 2 options:

1. do a google search on your particular model on how to remove the drive from the case, then install in a desktop computer
2. use disk recovery software to attempt retrieval of files

The first on will work if there is a problem with the driver interface to usb board that is built into your device. By installing in a desktop, you are bypassing this potentially bad part. This step will also make the 2nd option run faster if you have to resort to it.

A good rule of thumb on these devices is to never have only 1 copy of the data.

Good luck retrieving your data!
John Vickers

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is it ur western digital external or internal and you use a converter to connect it as external

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I had similar problem. See FAQs on this site. My 300 GB One Touch II drive was not found in the XP machine either as USB or IEEE. When I remounted the drive in an external cabinet from Deltaco ( MAP-KC) is is running since. The Maxtor chassi was the trouble not the 3,5 " drive. All data is recovered. // Regards AH2FOTO

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Hi, looks like your usb drive has died. Try it on another pc / laptop first. If it still does not work, you will need to purchase drive data reader while will allow you to access the data. Most pc stores carry them. Cost about 50 euros. Best of luck.

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Have you looked both in Device Manager and in Disk Management?
Have you tried plugging your external hard drive into another computer?  
If it isn't recognized on multiple computers, then you are probably experiencing a hardware failure.  
There are a variety of things that can malfunction on your external hard drive:

1) The USB cable - Have you tried switching the USB cable? 
2) The external hard drive casing 
3)  The hard drive itself 

If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computer store, and also available on our website.  Make sure to get the right size enclosure.  The I250HD35 has a 3.5" Hard Drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still won't show up on any of your computers, then your best bet at retrieving your data is to contact a data recovery specialist.   After you have retrieved your data, we will replace your unit if you are still within the warranty period. For specific warranty and replacement information, go to and click on Support.
Have a nice day, 
I/O Magic Technical Support

Jun 15, 2008 | IO Magic Corporation GigaBank (I250HD35)...

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