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I have cannon power shot a95 camera. when I turned on today the lcd screen was blank and it takes black photoes. Working though as you can review past pictures. Changed the bateries and memory card. Reconfigured memor card also. The icons show on screen. The shutter is opening and the counter is advancing and flash working. please help me. thanks

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  • bakstene May 04, 2008

    i have exacly the same problem have you found a solution?

  • lexasc2803 Jul 06, 2008

    I have the same problem except that i can still take pictures... the screen is black until i take a picture, then it will show up until it returns to black again.

  • mariasyed Jan 18, 2009

    I have the same problem, but it only happens when I turn it on a Flash mode. On video or when I don't use flash it works fine. But when I used flashed it doesn't work?

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Call support 1-800-828-4040 and describe your problem to them.
They are going to send me a shipping tag for free shipping and will repair the camera for free if the problem is the CCD Image Sensor.



Consumer Products Home :: Support :: Service Notices

Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)



This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.

It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

*Models added as of Oct.31, 2006

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.


Corporate Gifts Educational Sales Promotions Learning Station Product Info Create with Canon Resource Library Explore Canon Advantage Latest News Awards
Product Advisories:
Safety Notice: Lithium Battery Requirements for Air Travel Service Notice: Mistaken Origin Displayed on Packaging of Optional Interface Cables Service Notice: EOS Utility 2.2 for Mac OSX Service Notice: PowerShot A650 IS: Light Leak Safety Notice: Counterfeit Lithium-Ion Battery Packs Service Notice: CCD Image Sensor Advisory Safety Notice: PowerShot A530/A540 Overheats Service Notice: PowerShot S400 CF Card Error

Posted on Oct 05, 2008

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