Question about Jenn-Air JGS9900BDS Stainless Steel Gas Kitchen Range

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Model JGS 9900BDS gas range with downdraft control panel has stopped working. No response to any of the 'buttons' but the Clock works Have tried resetting circuit breaker several times with no change Have tried key combination in manual to unlock control, etc. but did nothing Any ideas? Thanks Andy Perkins

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  • aperkinsvt Aug 22, 2010

    Thanks for the docs.

    I've opened the front panel to reveal the ribbon and peeled back a bit of the touchpad on the side where the ribbon connects.

    There is some grime around the leads which could be shorting?

    Also, the ribbon itself is actually split - not broken- but separating like delaminating for an inch or so.

    Can that be normal?

    Is there a way to replace the ribbon without doing the whole control assembly?

    Thanks

    Andy

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HI. You should be able to see fault codes at this point and be able to initiate a diagnostic program. If you have no control over the board and no error codes are being issued, this will lead to a failed EOC(Main Control Board). You will need to replace this board. It has failed.

The EOC part number will be 74011872. Click on that number to purchase. I have also included the service manual for this unit, below. This manual will guide you through the replacement procedure, among other future issues, as well.

Jenn-Air JGS9900BDS Gas Range Service Manual.

Posted on Aug 22, 2010

  • 7 more comments 
  • Michael Masters
    Michael Masters Aug 22, 2010

    That is not normal. Unfortunately, the ribbon cannot be replaced. It is part of the control panel assembly. The entire control panel will need to be replaced if the ribbon breaks. With that said; Try to clean off that grime and reconnect the contact ribbon and test the unit. If it continues to malfunction, replace the EOC.

  • Michael Masters
    Michael Masters Aug 22, 2010

    Clean the contacts on the ribbon connector thoroughly and reconnect it. Try to run a baking cycle and observe the actions of the unit. Try to use a button, as well. Let me know how it reacts after you clean the ribbon and contacts.

  • aperkinsvt Aug 22, 2010

    Thanks again.

    I've cleaned the gunk but nothing. I can't get any response at all from the keypad, though the clock is working as is the power loss alert from flipping the circuit breaker.

    Looks like a call to the repairman. Ouch!

    Thanks for your help.

    Andy

  • Michael Masters
    Michael Masters Aug 22, 2010

    Ok, if you are getting that power loss alert form the board, it will not be a board issue. This will be a defective control assembly. That part is very easy to replace. The control panel is one whole front piece. That will be the culprit here and not the main board. If it can sense the power loss, that will exclude it form being the main problem.

  • Michael Masters
    Michael Masters Aug 22, 2010

    Replacment control panel part number will be W10206071

  • aperkinsvt Aug 22, 2010

    Any chance you have a part number on the control assembly? Is it something I could do? I'm pretty good at taking things apart!

    Thanks for all your guidance.

    Andy

  • Michael Masters
    Michael Masters Aug 22, 2010

    Sure, I actually just posted that number above. I will post it here once more below. You can also click on the number to purchase the control panel if you wish. Simply follow the directions in that service manual i posted for you to replace the damaged control panel. You can most defiantly do this yourself and save a bundle.

    Part number for your new replacement control panel will be W10206071.

  • Michael Masters
    Michael Masters Aug 22, 2010

    The control panel assembly removal process will be located on page 25 in the manual I have provide for you above. Follow those steps carefully to remove and replace the defective existing assembly.

    The procedure will be under the title "Control Panel Assembly Removal" on the middle right sectin of page 25 in the manual.

  • Michael Masters
    Michael Masters Aug 22, 2010

    I'm sorry, the title"Control Panel Assembly Removal", will be located on the middle left section in the manual on page 25 and not the middle right...

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