Question about Apple iPod classic MP3 Player

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I just purchased a new Ipod 160gb classic. My .mp4 files do not play on it except for 2 out of many. I called Apple/Itunes support and they said these should play. I cannot figure out what the problem is as these files play fine on my old Ipod 30gb. Does it sound like something is wrong with the Ipod?

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Download the latest version of itunes 9.21 install it and load ALL songs on your itunes, if it shows up on your itunes it WILL play on your ipod.
good luck.

Posted on Aug 22, 2010

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Posted on Jan 02, 2017

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Just few steps:
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http://www.apple.com/support/ipod.five_rs/

If you need more assistance let me know. Good luck.

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