My phone has gone dead all you see on the screen is a white light and you cannot do anything, cannot see anything and cannot even turn off the phone.what can i do i need help and i do not want to loss my information on the phone.pls help
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NOT a good sign - if the screen has gone ALL white then the White LED that send light into the screen is shining through the Liquid Crystals which usually means a layer is broken.
The LCD screen has 3 layers of crystal that are voltage sensitive and shine blue,green, yellow etc.
White light usually means a layer has broken. -- Sorry , hope it's under warrantee.
As a rule of thumb , the cost of replacing the LCD is the same as the Phones 2nd hand value on Ebay -- Ray
Try to turn it off, remove the battery and sim card. then after a minute or 2 reinsert simcard and battery. If same thing happens, call your manufacturer or service provider to check warranty status of your phone... for replacement
If formatting your phone doesnt help there are three possible problems in order of priority (1) your screen is gone and needs replaced (2) your ribbon cable is gone and needs replaced (3) phone needs flashed, I have repaired the first two above on many samsungs with this fault! Not an easy job! Hope this helps.
This happened to me when I dropped my phone in the sink. I took it all apart and laid all the parts out to dry for 2 hours. It works fine now. You can also try doing a hard reset. Keep the phone turned on and take the battery out. Wait 30 secs before replacing the battery. If that doesn't help, try calling your service provider.
If your computer recognizes your phone when you plug it in, you may have a problem with the lcd screen.
When my Sony W810i had the white screen problem, I was about to buy a new phone when I found out about the Sony Ericsson Update Service (SEUS). I
used it to fix the firmware inside my phone, even though the phone
seemed dead and my computer wouldn't recognize it. You can download the SEUS from Sony's website here: