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A red light indicating low or no black toner keeps blinking despite my putting in a new Kodak cartridge.

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  • melandchip Aug 22, 2010

    Shaking the toner didn't help. I'm actually on my second new cartridge and it was shaken to death before I purchased a new one.
    When I click on "printer" to see what's happening, it tells me the job has been completed. I've unplugged the printer, shut down the computer, re-started it and then plugged the printer back in but that didn't help either.

  • melandchip Aug 22, 2010

    It is a Kodak ESP-3. I have done everything you mentioned but possibly haven't had it disconnected for longer than 30 seconds. I am re-trying all of your methods now. Thank you and I'll let you know how it works!



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I need a little more info about your problem, could you please tell me the model of your printer? I can't assume myself since you had mentioned only Kodak. Seems, it's a Laser printer when you say "no black toner..".

While you prepare your response, you can try cleaning the cartridges' head/chip, re-seating them, turn Off and turn On method, note that you should at least keep it Off for 5 minutes (minimum), and all the cables and cartridges must be disconnected/uninstalled. Also, remove the paper tray (if possible), open both the doors (front-back).

Awaiting your response.

Posted on Aug 22, 2010

  • Lebanon Raingam
    Lebanon Raingam Aug 22, 2010

    Thanks, so it's not a Laser Printer, it an inkjet printer. Let's say cartridge not toner, it's confusing and the troubleshooting method is very different from inkjet to laser. Now follow the below instructions step by step.

    Remove all the cartridges, clean the contact points on the cartridges and on the printer (the interface on the cartridge where it gets in contact with the printer and the corresponding point on the printer), using a soft brush or cotton or any kind of cleaning material, dipped in alcohol or acetone or spirit. (Please don't with my word "or", I have to mention them otherwise if you don't have the particular, you return to me and will take more time, so I just put those "OR"s as options). Clean them properly and gently. Please don't touch the print heads directly, you may damage them or you may push them inside (print heads are not repairable). Leave them to dry and in the meantime you can do some cleaning like carriage, passage, doors [front or rear]. I skipped one important step, disconnect all the cables, like power cord, usb cable, ethernet cable (if any). Turn off the adapter from the main switch.

    After you think it's ready, plug in the power cord, and switch on the machine, once you press the power button, keep tapping the Power Button while the machine boots up and do the same with the Cancel button. You'll see the error message i.e. missing cartridges or install cartridges etc.. just ignore the message and leave it On for few minutes. After about 5 minutes, turn off the machine, install the cartridges (if possible without with the Power Off, if not do it later), reconnect the usb cable and once again power it on and press the buttons as I had mentioned above. If you haven't installed the cartridges do so now, but don't forget to press the "cancel" button as you install them. This clears the static memory.

    Let me know if this doesn't help.

    I wish you good luck.

    Once again, thanks for using FixYa.

  • melandchip Aug 22, 2010

    I'd like to thank you so much for your help. I believe that after trying EVERYTHING imaginable, that it's just a piece of junk and it's being thrown out now.


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Hi! Please try this. Remove the black cartridge and shake it a bit. Put it in and see how it goes. Hope this helps and thank you for using FixYa!

Posted on Aug 22, 2010


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