Question about Jenn-Air JCD2389G Side by Side Refrigerator

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We have a Jemm-air model JCD2295HES and it is not cooling or freezing. It runs and does have some cooling ability but even when turned up all the way will not reach desired temps.I beleive the product is around a year old but the company we purchaced it from has gone out of business. Any suggestions?

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Hi,

You could follow a simple troubleshooting chart :-

http://www.fixya.com/support/r3886637-refrigerator_not_cooling_enough_or_not

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Aug 22, 2010

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Posted on Jan 02, 2017

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You are going to have to increase the amount of heat absorbed by the evaporator coil on the indoor section of your system. First change the filter. Second turn the power off to the outdoor section and leave the indoor fan running until all the ice on the evaporator coil has thawed this could take a few hours. Third you need to verify that you are getting adequate airflow across the indoor evaporator coil and the outdoor condenser coil both fans should be spinning at full speed and airflow should be unobstructed by dirty coil fins or debris Hopefully after you've done this you will have cold air blowing inside and the larger of the two lines entering the unit outside will be cool to the touch but not frozen or even frosted regardless of run time and the small one should be the slightly warm but not hot. If the larger line continues to freeze then it could indicate a number of problems but essentially your condensers cooling capacity is outrunning your evaporator coils ability to absorb heat from air stream circulating in your home.Hope it works out for you GL!

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