Question about RCA DISH Network(r) 311 Satellite System

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I am replacing a 50' run of RG-6 Quad Shield cable from my central box in a closet to a wall jack. I am simply unplugging the current run because the jack is in the wrong place and replacing that run with a new one. I'm not using any splitters or anything fancy - just replacing the current run. I have tried two different cables and neither one works. I hook up the old run and all works fine. Hook up the new run, and nothing works. The system "searches" for a signal and will all day, I suspect. I take my new cable and attach it to the wall jack of the old run, and it works great. If I bypass the old run and go directly to the box with my new cable - nothing works. Any ideas as to why?

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Hello, I am a Dish Network technician.

The most likely reason you're having this issue is may be some type of switch between your closet and your TV jack, that you're bypassing when you install the 50' lead. Your best bet will be to schedule a technician to come for a visit, we have the tools and training needed to find and eliminate your issues with ease. Most likely, this is something that the average person won't be able to tackle.

Posted on Jun 16, 2015


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Posted on Jan 02, 2017

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SOURCE: No Satelite Signal Indication

The "front end" of your Receiver might be defective. Since your other unit is working then what might be happening is the signal to your unit might be dropping, to check this I would use a Satellite power meter, however if you do not have one you can use your other unit and connect it to the cable that your supposed defective unit is connected to. If the unit works then the problem is the supposed defective unit, if the unit does not work then this denotes a possible cable problem. Tell me if this works for you?

Posted on Oct 01, 2007

  • 6 Answers


verify that the problem box is not looking at a "favorite" list

Posted on Jan 13, 2008

  • 111 Answers

SOURCE: Sat signal reaches only 1 cable outlet

you need to split the line at the receiver box. The signal from the Dish needs 18vdc to the receiver or you'll get NADA.. If I understand you correctly???

Posted on Mar 08, 2009

  • 1 Answer

SOURCE: Used receiver at different location for 3 months.

Had repair man come. The coax connection going to TV from receiver had went bad in the receiver. The other connectors in box worked but not the coax anymore that is why the box worked on other TV since using video and sound cables. Got new box for signing up for another 18 months with Direct TV. Didn't have to have splitter to just get Satalite so that wasn't the problem at all. Any of the splitters I had would have worked.

Posted on Apr 22, 2009

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