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I have a Xerox Phaser 8400 and when I print it is blurry. I have done a clean and replace maintenance kit. What next?

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  • illfixitmslf Jun 06, 2008

    I have the same problem with our Phaser 8560. I opened it up, but I have no idea what the drum encoder looks like. any pictures of what i'm looking for? Thanks for all your help!

  • Vicki Knepp Aug 08, 2008

    I am having the same problem intermittently. Was wondering if the maintenance kit would correct it? Also, how do you remove the right side cover?

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Most likely the drum encoder has picked up lubricant from the maintenance kit. If you remove the right side cover it is on the end of the drum shaft. Normally cleaning that well resolves blurrs.
The drum itself may not getting perfectly into print position either. A cable hanging it up just a little to far from the drum.
But most likely the encoder needs cleaned. Possibly replaced.

Posted on May 04, 2008

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Why is my Phaser 8400 leaving black smears on my printed pages and after running remove print smears, it doesn't correct the problem.


Have you looked at the roll in your maintenance kit? It may be dry in that area and not applying enough lubricant on the drum. Or you have some contaminant on the print head wiper blade or the mylar strip in the maintenance kit. Sounds like something is making contact with the drum causing your problem.

Mar 03, 2010 | Xerox Phaser 8400 Laser Printer

1 Answer

One side of the drum picks up the print from other documents and smears the print on to fresh documents. How do I clean the drum?


You don't clean the drum. You either need to replace your maintenance kit , or my better guess is your using generic ink sticks and you need to use the sticks xerox makes for the machine.
The problem is that your not getting effective cleaning from you maintanance kit

Feb 26, 2010 | Xerox Phaser 8400 Laser Printer

1 Answer

Very blurry Print


please change your printer cartridge and buy a new one

Aug 13, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox Phaser 8400 error code 37,004.40:27697


The majority of the time that code means the print head has failed.
That is a print head heater error.
You can find some places that sell print heads for about $150 , you would have to google the model number for that.
Xerox would charge $750 for a new print head, uninstalled.

Apr 24, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Phaser 8400/8500/8560 maintenance kit


No, it will not work because the chip (CRUM) is not compatable.

Jan 13, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Clean an 8400


Replace the maintenace kit and then in the menus run eliminate light stripes and eliminate smears.
There really isnt much else to do.
What you do when you run the light stripes and smears modes the machine removes all the ink from the print head, turns on a compressor and blows out the jets on the print head.
There really isn't a "cleaning " procedure as with a laser printer. If the maintenance kit is good, it pretty much maintanes itself.

Jan 06, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Dark streaks


Dark streaks are an indication of "burned" or overheated ink. This will occur when the printer sets for a long period of time and nothing is printed. The problem will usually disappear after 50 pages or so, unless the printhead is damaged.

If the print remains dark, the printhead will need replaced.
(Very expensive)

(Dark print can also be caused by using Non-Xerox ink)

Sep 10, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

PHASER 8400


There is an encoder on the drum drive motor that picks up lubricant from the maintenance kit. It may simply need cleaned, if cleaning doesnt work, it will need to be replaced.
Xerox has parts lists on the xerox.com site for that product if you need to locate it.

Sep 09, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Phaser 8560 blurr


There is an encoder on teh drum motor that picks up lubricant from the maintenance kit and causes those blurs. It eneeds cleaned or replaced

Jul 11, 2008 | Xerox Printers & Copiers

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