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I just purchased a Sakar digital photo frame keychain. I downloaded 22 photos from my Documents displayed on Active Images Express but from there is where I'm having trouble getting the photos to the keychain device. First of all, I charged the keychsin battery then installed the 12490/12498 software and selected 22 photos on the Active Images Express page which I dragged to the location at the bottom as instructed. While selecting my photos from the Active Images Express window, I had the keychain and the USB unplugged from my computer. I'm using Windows XP. I'm having trouble with sending the selected photos to the keychain (pages 14 thru 17 of the Owners Manual). If possible, please provide me with step by step easier instructions from the photo selection to the keychain transfer....Thanks for your help, Ron.

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  • Anonymous Jul 27, 2008

    Same problem...what do I do?



    When I plug it in it simply says Updating...forever.



    HELP!

  • suzmor Sep 09, 2008

    I am having the same problem with the Sakar digitgal photo frame . When I plug it in it simply says Updating...forever. I don't even see the menu that the manual indicates. I have tried removing the software from my PC and reinstalling it. Doesn't help. Does anyone have a solution?

  • toddr79 Oct 14, 2008

    MY SAKAR 12498 DIGITAL PHOTO FRAME DOES NOT LOAD PICTURES, IT STAYS AT....(UPDATING). PLEASE HELP.

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I feel your pain. Go to their web site and download a readable manual http://images.google.com/imgres?imgurl=http://www.sakar.com/images/resources/thumbs/12690%2520black.jpg&imgrefurl=http://www.sakar.com/p-169.aspx%3Fcategoryid%3D155&usg=__UCOoniXB9VJe9zn80S4X1J8mj7o=&h=120&w=104&sz=9&hl=en&start=8&um=1&tbnid=5j97XYF3RmFbdM:&tbnh=88&tbnw=76&prev=/images%3Fq%3Dsakar%2Bdigital%2Bphoto%2Bframe%2B12490%26um%3D1%26hl%3Den%26rlz%3D1T4GGLL_enUS305US305

The key is to hit the send photos button in the upper left hand corner of the main page. that will open up the photo viewer. Once there the instrutions actually make sense. going to select Photos and opening active image express will not down load the pictures, you have to get to the photo viewer v2.3. the manual is correct you just have to read if very carfully.

Good luck

Posted on Dec 31, 2008

  • crushemup Dec 31, 2008

    sorry the send photo button is in the upper right hand corner

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