Question about Panasonic Microwave Ovens

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Panasonic Microwave Model NN-H765BF will rotate occasionally and not rotate occasionally. If I manually rotate the glass plate, I can feel the gear reduction.

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  • slotdoc526 Aug 23, 2010

    Mine does sound like the demo video so I know it is driving the gear reduction unit attached to the motor. I cannot find anyway to turn the rotation on or off via the control panel. The fact that sometimes it works and other times it does not work is confusing unless there is some kind of driver board within the unit that is failing. I have turned the unit over and have observed the motor and the power lugs are firmly attached.

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  • Panasonic Master
  • 9,047 Answers

The turntable system typically consists of the motor, the coupler, the turntable support with rollers, and the tray.

Here is a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can order parts Encompass here or call them toll-free at 866-779-5835.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 23, 2010

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Here is a link to the replacement glass cook tray for your Panasonic NN-S961 microwave:

http://microwaveglasstrays.com/shop/panasonic-microwave-glass-turntable-plate-tray-f06014m00ap-p-156.html


And here is another link to that part from Sears Parts Direct:

http://www.searspartsdirect.com/partsdirect/part-number/Panasonic-Parts/Microwave-Parts/F06014M00AP/0022/568/Model-NNS961/0789/0123245?keySuffixId=NA&pathTaken=partSearch&pathRender=modelComponent&documentCompId=50019470&diagramPageId=00001&productTypeId=x&searchModelNumber=NNS961&subCompDesc=Cabinet%20parts&brandDesc=PANASONIC&modelDesc=MICROWAVE&blt=11


Just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information and items at the website indicated.

As you can see from the website, the tray has the following dimensions:

Glass tray measures approximately 16 1/2 inches in overall diameter.

Outside diameter of turntable track is 10 7/8 inches.


I hope that was helpful to you, good luck and take care.

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