Question about Arris SURFboard SB4200 Modem
1- Disconnect the power at the back of the modem.
2- Disconnect the internet cable at the back of the modem (the cable from the wall to the modem).
3- Wait at least 2 minutes.
4- Connect the internet cable back.
5- Connect the power cable back.
6- The lights on the front of the modem should start turning on one at a time; the top one first, the second one next...
If the on-line light still blinks, you might want to repeat the steps above after shutting down your computer. Turn on your computer if the on line light is OK (not blinking).
If all fails, call your internet service provider (ISP) to see if the service itself is down for maintenance, or if there is a problem with high-speed internet in your area.
If you have a router, you might want to power it off before trying the steps above. Turn it back on when the on line light is OK.
Usually, I call my neighbor who has the same ISP to see if their internet is down, before I call the ISP company.
Hope that helps.
Posted on Aug 22, 2010
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Posted on Jan 02, 2017
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